Cant see workout steps imported from clipboard app

6832296 29 days ago

Hi,

Since 2 weeks I am not able to see workout steps in Connect app in workouts imported from Garmin Clipboard app. Is there any known fix for that?

0 Garmin - JH 23 days ago

If you haven't attempted to check for updates in both apps, start by making sure you're running the latest versions. If you can, reply with the following information so I can get a better idea of what's going on.
• What is the software version you're currently running for both apps?
• Do you ever see a sync or error message?
• Have you attempted to reboot your phone?
• Is it possible you have more than one Garmin Connect account?
• What types of activities are you recording that are going missing?
• What is the make/model of your phone?
• What is the OS version you have on your phone?

0 6832296 23 days ago in reply to Garmin - JH

All apps and my phone are on the latest versions.

connect - 5.23.11

clipboard - 3.7.1 build 429

no errors

I tried to reboot several times

no, i have one acconut

no activities are missing - workout instructions are missing from connect and are present in clipboard

iphone 17 air

Ios 26.4.1

0 Garmin - SP 22 days ago in reply to 6832296

Are other team members having this happen as well?

Once the workout is on the watch, do those notes show on the device?

0 6832296 22 days ago in reply to Garmin - SP

1. No it is only me.

2. Yes it shows all steps

I think it started after I switched from iPhone 14 to iPhone Air

0 Garmin - SP 22 days ago in reply to 6832296

Ok. I do see that you are already working with support via email regarding this concern. Please continue working with them as I see they have already requested some additional information from you.