Airpods connect/disconnect to iPhone

Question

I recently got a Fenix 8 47 mm AMOLED and really love it HOWEVER, for some reason my Airpods have stopped working with my iphone. I do not want to connect the airpods to the watch and haven'r done so eather, but not when I want to use the airpods with my phone, they keep connecting and disconnecting instantly. I know its the garmin watch / app spooking because they work perfect when the watch is disconnected. 
 I have also tried resetting the airpod connection with my iphone but with the same results. 
 Anyone else experienced this and know how to solve it?

Garmin - SP · Answer

Can you all please uninstall and reinstall the Connect app, using your Airpods again, and testing to see if they disconnect?

Garmin - DK · Answer

We appreciate the reports and info, all. I'm having this looked into now. If any additional info is needed, we'll post here or reach out over email. In the meantime, if you're experiencing these disconnects, please bookmark and follow this thread as we'll post meaningful updates here.

Garmin - SP · Answer

Thanks to everyone who has continued to share details and experiences in this thread! 
 We are aware of the reports regarding Airpods disconnecting and functionality, and our teams are actively investigating. To assist with the investigation, we have been reaching out to some users directly to gather additional information and examples. Due to the volume of reports, these contacts may occur in smaller groups over time. 
 If you have not been contacted directly and would like assistance with your specific situation, you can also reach out to your local Garmin Support office directly. This can help provide additional information to support the investigation while it continues. 
 At this time, we don't have any new information to share or a timeline for a resolution, but we wanted to let everyone know that the reports in this thread have not been overlooked. If you are experiencing this behavior, please continue to share details about what you're seeing, including when the issue occurs and any patterns you've noticed. 
 We'll provide an update here when additional information becomes available. **

Garmin - DK · Answer

Thanks for the reports, all. 5926372 and 6098534 - Can you please reply here with the software versions your watch, Connect app, and phone are running? Others experiencing this, please bookmark and follow this thread as we'll post updates here.

5549437 · Answer

I had the same problem. Turns out my new vivosmart had a couple updates to be pushed and maybe the bluetooth adapter was being hogged by garmin. I had to sit with the app open staring at the very slow progress bar under my device saying "sending software update" for around an hour. Now my headphones have not disconnected in 3+ hours. Try opening the devices screen and see if an update pops up.

Garmin - SP · Answer

4671357 4971732 we emailed you to gather additional information for this concern but have not heard back from you. 
 I have also emailed 5326160 3540891 Trebuin with the subject line CT-AS: Airpods Connect Disconnect to Iphone. Please note that we cannot work towards a resolution on this concern if we are not getting replies to the emails we are sending out. We will be working on emailing in batches, so please keep an eye out for that. **

5544903 · Answer

This is what fixed my issue with my new venu 4. It took around 3 hours for me as well for the updates progress bar to go away and then for my watch to then install the update.

Quarteragent · Answer

I can confirm that I&rsquo;m experiencing exactly the same issue. 
 My setup is: 
 
 Garmin Edge 530 
 iPhone 
 Apple AirPods 
 
 As soon as I start a ride with the Edge 530, the Bluetooth connection between my iPhone and the AirPods becomes unstable. The audio disconnects regularly. Sometimes the AirPods suddenly connect to my Apple Watch instead of the iPhone, and sometimes they don&rsquo;t reconnect at all until I manually fix the connection. 
 I have already tried everything I could think of: 
 
 Factory reset of the Garmin Edge 530 
 Factory reset of the iPhone 
 Re-pairing all Bluetooth devices 
 Testing with different AirPods (including an older generation) 
 
 Unfortunately, nothing has improved. The exact same problem occurs with both pairs of AirPods. 
 From my perspective, this is clearly related to the Garmin Bluetooth connection, as the issue only appears while using the Edge 530. Without the Garmin connected, my AirPods work perfectly and remain stable. 
 I hope Garmin is investigating this issue, as it seems that many users are experiencing the same behavior. 
 Greetings! 
 Steve

Garmin - SP · Answer

2423758 9414533 5549437 4772099 6956825 d16wilson 6092549 Just a reminder that we have emailed you to gather some information regarding this concern. Please make sure to check for an email with the subject line "CT-AS: Airpods Connect Disconnect to Iphone" in the event it has ended up in junk/spam.

Airpods connect/disconnect to iPhone

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