Connect app, profile under badges shows incorrect level

4927403 6 days ago

I noticed something odd with my account levels. My profile picture shows that I’m at Level 5, but when I check my "earned badges", it says my profile level is 1 and that I need 196 points to reach Level 2. How can I get this corrected so my levels are consistent? see pictures below

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4927403 6 days ago in reply to trux +1

Thank you so much. Changing my profile picture worked! I then changed it back and it did not show the wrong info.

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0 trux 6 days ago

You could try changing the avatar and see, whether the level label is then regenerated correctly (though I doubt it). If not, then reach out to the Product Support through their website at https://support.garmin.com. Use the Phone or Chat options for the quickest response.

0 kkotss 6 days ago

I have exactly the same problem.

0 Adam-1972 6 days ago

Restart App on your mobile.
When it will start again, will read proper data from Garmin site.

0 kkotss 6 days ago in reply to Adam-1972

Nope, tried that, but still an issue

0 4927403 6 days ago in reply to trux

Thank you so much. Changing my profile picture worked! I then changed it back and it did not show the wrong info.

0 Tomasz 5 days ago in reply to 4927403

In my case, changing my profile picture only helped temporarily, meaning that after restarting the app, the error returned.

0 4927403 5 days ago in reply to trux

I’m sorry. I actually retract my previous post. It worked and then after it refreshed it returned. . I’ll use the link to contact support. Hope it gets fixed soon.