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I lost all of my weight history with the new format. Can it be recovered?

4875022 7 months ago

Don’t like the new format and lost all of my history. Makes it an easy decision to switch if it can’t be recovered

0 seilogramp 7 months ago

It's all there for me. Where are you looking? You might need to edit "At A Glance" to add it

0 4875022 7 months ago in reply to seilogramp

I did that and all of the years of history are gone.

0 seilogramp 7 months ago in reply to 4875022

The new update changed many things, but lost data is typically not one of them (I have weight going back 20 years). I would check in some other locations to be sure it is indeed lost data.

In the app - More > Health Stats > Weight
On Garmin Connect Web - https://connect.garmin.com/modern/weight
Check if other data is also missing, such as activity history, in the app or the web - https://connect.garmin.com/modern/activities
Verify that you have not inadvertently logged in with a different Garmin account. Often occurs when reinstalling the app
If still no joy, contact Garmin Product Support for assistance. Phone or chat for the quickest response.