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One activity is not showing in Garmin Connect

I completed a run last night, and when i tried to check it on Garmin Connect IOS app, it said ther was a outage. I waited a few hours until Garmin Connect was back up and online, but now that activity has not synced. This means the training readiness and other data is now out of sync between what my watch is saying and what the app is saying.

I've tried disconnecting and repairing the watch with the connect app, rebooted the watch and my phone, tried syncing using Garmin Express also clearing my Garmin Express sync history, and re-syncing. None of which as worked.

Any ideas? Is there a way to manually sync a specific activty from the watch?

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seilogramp 7 months ago +1 verified

3234736 said:
Is there a way to manually sync a specific activty from the watch?

Yes. Try a manual upload to Garmin Connect Web - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

Let us…

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+1 seilogramp 7 months ago

3234736 said:
Is there a way to manually sync a specific activty from the watch?

Yes. Try a manual upload to Garmin Connect Web - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

Let us know how it goes.

0 3234736 7 months ago in reply to seilogramp

Ahh, perfect thats worked. Thanks so much!

0 vshmoylov 7 months ago

hey seilogramp

I have exact same issue.
However uploading manually via garmin connect online does not work and also fails with error message "We don't support the file type you tried to import."

0 seilogramp 7 months ago in reply to vshmoylov

In that case you likely have a corrupt fit file. We can try to help you out. Can you attach your file to a reply post?

Zip the fit file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the fit file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.
Or if you'd rather your activity remained private, you can send me a private message.

0 vshmoylov 7 months ago in reply to seilogramp

hey, sure.

Here's the link: drive.google.com/.../view

That was an MTB bike ride. I've used my Fenix Solar Sapphire 7 alongside with my Garmin HRM-PRO PLUS heart rate sensor.

The only thing I noticed - HR data was there on watch during ride, watch were attached to the bike handle. At the end of the activity looks like watch lost the connection to the HR band and took some time to download the HR data.

Also there was second issue that happened yesterday - I also got some sync issues of hiking activity and app was constantly failing to load data even on main screen, and in the end I got 3 duplicates of the same activity.

You can contact me for any details you need, I'm a software developer and would be happy to help

0 seilogramp 7 months ago in reply to vshmoylov

Ran it through FIT File Tools using the section remover without any adjustments.

This should work for you - vshmoylov-fixed.zip

The newer watches are much better about not corrupting fit files, but the HRM-Plus bands can sometimes cause issues.

Some suggestions to help minimize the occurrence of corrupt fit files:

Sync your device then remove all activity fit files from your Garmin device using these directions - Removing Recorded Activities on a Garmin Fitness Device
HRM-Pro, Pro Plus, Tri, and Swim will sometimes corrupt activity fit files
- Use the HRM download feature only after an activity where it was not possible to wear the watch
- Update the HRM firmware How Do I Update the HRM-Pro Software Using the Garmin Connect App?
- During the HRM-Pro download process keep the strap and watch in close proximity
- If issues persist even after the firmware update, contact Garmin Support
- More here about corrupted HR data: Corrupt FIT File Repair Requests