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Historical data (Menstrual tracking) gone after Connect App update

bobberini
7 months ago

I’ve been in the updated app all morning. The menstrual tracking historical data was there with no problems until just a few minutes ago. Now on the tracking tile in At A Glance, it asks if I want to start tracking and walks through the setup process as if I’ve never tracked before. When I go to my calendar view, all historical data for menstrual tracking is completely gone. This is completely unacceptable if the data is not able to be restored. I’ve stopped using other trackers for a few years now because of reliance on Garmin.

  • 0 7 months ago

    Yep I am beyond furious. I’ve lost over 3 years tracking peri-menopause. Thanks Garmin for your sexist fail. 

  • 0 7 months ago

    I am sorry to hear this. If you still encounter this issue after signing out of the app and signing back in, do we have permission to email you for further investigation?

    • To Sign Out: Open the Garmin Connect app > Select more (bottom right) > Select settings > Select sign out > Sign back in and test.
  • 0 7 months ago in reply to Garmin-Sara

    It's been restored. Thank you!

  • 0 6 months ago in reply to Garmin-Sara

    My tile just says "loading Error" We had a problem loading this feature. This whole app update has been a disaster. It is a downgrade, clearly it wasn't ready to be pushed out and it has lost so much functionality, but that is par for the course with Garmin. It is not user friendly. Making data hard and more complicated for the user to find is not logical, more scrolling, swipes and clicks to get to what you want, less ability to customize despite what Garmin states. I was part of the beta testing and none of my observations and concerns were addressed. In Focus  - should mean it is the first thing you see, not if you have activities that day. At a Glance - more like "at a scroll and a click or two". the tiles are too big and so much space is wasted. There was nothing wrong wth the previous version, it was fantastic. I have been a loyal Garmin user I have several products but no longer this horrible change to the app is it for me. I am off to Suunto. 

  • 0 6 months ago in reply to Garmin-Sara

    This did not work for me.   All of my history is gone.  WTF

  • 0 6 months ago in reply to Garmin-Sara
    • Mine has not been restored despite signing in & out a couple of times. Please email me to investigate further. 
  • 0 6 months ago

    I went on the app today to check the menstrual cycle part of the app and it is no longer there. Has it moved to different part of the app or has it been removed? 

    +

  • 0 6 months ago in reply to 20to12forlife

    @20to12forlife , I have emailed you for further investigation since you gave permission.

  • 0 6 months ago in reply to 6026920

    @6026920 , Depending on how you have your Home page setup, the location may have changed for you. However you should still be able to access Menstrual Tracking by going through the following steps:

    1. Open the Garmin Connect app.
    2. Select More (bottom right).
    3. Select Health Stats.
    4. Select Menstrual Cycle.