iOS Connect Beta Heart Rate missing for several hours, but recorded by Vivoactive 5

Hi

Thanks, I did check Connect web and the HR is also missing from there. For whatever reason my Vivoactive 5 did not sync during that time frame. Had the watch for 6 weeks now and this is the only instance where the sync failed.

It can occasionally happen when the watch reboots in the night - for example because of a firmware update, or due to a crash. Should it happen more often, I recommend contacting the Support.

Hi

thanks for the info

Hi, is your problem resolved? I have the same problem since last midnight.. I’ve reinstalled the app and reconnected the watch three times. But from midnight until 5 in the morning my hr and body battery and stress graph is showing gaps. Now it’s syncing normally again. I’ve also tried syncing with express, but the data is still missing. 

I also have a vivoactive 5 and it’s 3 weeks old, I’m not on beta though  and my connect web data is also missing, on my watch nothing is missing.

Oh and my watch did not reboot or something. I was still awake when the gap shows. My data on the watch does not show gaps in the hr graph like it would do after rebooting. 

the problem with my HR data missing during my sleep was only a one time event and has not happened since.

Okay thank you! 

ive just looked back into my graphs since I have the watch, which is only 3 weeks, and I noticed I have missed data starting at midnight 5 times more. I hadn’t noticed yet, because it’s exactly at midnight that it is missing and then it mostly picks up again within 30-45 minutes. So it’s hard to see the missing hr line because it’s at the start of the graph. On connect web or when changing phone orientation it’s easier to see. 

I will report this tomorrow to Garmin. Because I find it odd it’s sometimes apparently missing data when a new day starts.