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All of my activity history prior to July 1 2023 has disappeared from Garmin Connect.

I do not have more than one Connect account so that troubleshooting information does not apply. My watch does periodically disconnect from my account and when reconnected is treated as a new device- which I find odd. Either way, I don’t understand why the history would be deleted even if I was connecting a new watch. Any ideas?

0 Garmin-Sara over 2 years ago

It does appear your fenix 7S Sapphire Solar is tied to two Garmin accounts under your name. Your historical data is more than likely in the other account. Sign out of the app and sign into the correct account and pair your watch. Please contact Product Support for assistance.

0 4501061 over 2 years ago

Weird! I’ve only got one connected on ky phone that it syncs to. I’ll do some digging. Thanks!

0 seilogramp over 2 years ago in reply to 4501061

4501061 said:
I’ll do some digging

Might be helpful to go to Garmin Connect Web Connections, enter all your known email addresses to see what comes up.