I can’t register my credit card into garmin Pay. And there is no problem with the bank

9083198 over 1 year ago

I can’t register my credit card into garmin Pay. And there is no problem with the bank. It’s boursorama bank in france

Top Replies

trux over 1 year ago in reply to Alex +1

Well, in that case I would contact the Support again and insist, explaining the details. I recommend calling instead of emailing, and asking to be passed to the superior person, if the first level support…
e7andy over 1 year ago in reply to Alex +1

There seems to be many different security solutions for Garmin Pay to handle. Maybe that particular one isn't implemented correctly in Garmin Pay for iOS or that your bank isn't giving the correct response…
Alex over 1 year ago in reply to 2851422 +1

Hello.

A request is opened through GARMIN France since 23 June but no news so far.

A request is opened through Boursorama France since 23 June as well and their answer (ny email) is : "please, be patient…

All Replies

0 nicolas.serise over 1 year ago in reply to Alex

Avec plaisir! Mon mail: ****.

ceux qui sont intéressés à se joindre à notre courrier: manifestez-vous ici.

0 Alex over 1 year ago in reply to nicolas.serise

répondu par email, merci.

0 cgeiser over 1 year ago

I’m having the same issue with my card in the US. Will contact garmin support.

0 Franckl2704 over 1 year ago in reply to nicolas.serise

Bonjour,

Je veux bien me joindre également.
Je n'ai pas envoyé de recommandé, mais j'en suis déjà au 3eme message au support de Boursorama.

Merci de m'indiquer comment procéder.

Bonne journée

0 Alex over 1 year ago in reply to Franckl2704

Bonjour, vous pouvez me donner votre e-mail par message privé SVP merci

0 Franckl2704 over 1 year ago in reply to Alex

mail reçu ce matin suite à l’envoi d’une réclamation:

À suivre …

0 Alex over 1 year ago

Hello all.

Is there anyone from GARMIN willing to take a look at the issue in between Boursorama bank (France) and GARMIN PAY for IOS please ?

Actually, I'm a little bit desperate because :

1) As two others users posting in this thread, I have called several times Boursorama bank (last call was recently) and the only answer I get is : "we are aware of the issue, we will get back to you soon". Then an email is sent saying the same thing. My first phone call was in June.

2) on GARMIN FRANCE side, I called them in June as well and the support told me that they need to discuss with their engineers and they will get back to me asap. The reference I have is : "Reference ID:24834577K0 >> Re : garmin pay <Q#:1003750>", received by email right after the phone call.

September 2023 and the issue is still there. Nobody at GARMIN seems to care about it. I know Boursorama and Garmin pay works with an android device so, as for me, the issue is due to a bug in the Garmin connect app for IOS only. My IOS device is an iphone 14 pro with the very last version of IOS.

From whom could I get any help and how ? Thanks in advance.

Regards

0 9675900 over 1 year ago

même problème hier en renouvellement de CB Boursorama, impossible de l'enregistré, testé en supprimant l'application garmin connect et reinstallation ....

0 nicoti200 over 1 year ago in reply to 9675900

Same problem here with Boursobank ang garmin pay!

impossible to validate the card ( pending verification….)

0 Alex over 1 year ago in reply to nicoti200

This issue has been reported since june 2023, I’m very disapointed.