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Garmin Connect app states "No Bluetooth Connection"

On iOs 16.5, the Garmin Connect app states "No Bluetooth Connection" when trying to pair my Vivomove HR to the app. The watch and phone both have bluetooth turned on. I have tried deleting the app and downloading again and hard resetting the watch, but it still does not connect. The app recognizes the watch, but will not sync to complete the connection. How can I resolve this?

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+1 coxy75 over 2 years ago

I’ve had the same issues today, even wiped my phone which did solve other Bluetooth dropouts. To fix this issue I removed the watch from the connect app and phone BT list and I also removed (not retire it) it from the Garmin Connect web dashboard, then just connected the watch through the app.

0 9791333 over 2 years ago in reply to coxy75

It worked! I had no idea about the web dashboard. Thanks so much, I really appreciate it!!

0 coxy75 over 2 years ago

No problem. It took me all morning to figure it out lol.