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Garmin app stopped syncing with other apps

I have the sleep and steps recording on the Garmin app. However, it is having trouble syncing with the Virgin Pulse app. No steps are transferred, and only half of the sleep is transferred. It has been like this for several days. I have tried disconnecting and reconnecting, but that is not helping.

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1201820 over 3 years ago +1

Same issue here. I opened a case with VP. They directed me to unlink, then relink GarminConnect to fix the issue. Relinking failed a ton of times. They then replied that there’s in issue syncing specifically…

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0 Former Member over 3 years ago

I'm having a similar problem. I haven't been able to sync any data for many days. I've tried just about everything to no avail.

0 TimCatalano over 3 years ago in reply to seilogramp

We have a ticket open with a rep. Here was the reply on Thursday. We have followed everything and sent over more data so now waiting for a reply to that one.

Please follow the steps below for a proper investigation.

1. Run “Partner Verification” tool to exclude possibility of server communication issue,
(https://apis.garmin.com/tools/partnerVerification)

2. Ensure device in use was synchronized to Garmin Connect,
(via mobile app, Garmin Express or, if supported by device in use, via WiFi)

3. Ensure user permission toggles are set to “enabled”,
(https://connect.garmin.com/modern/settings/accountInformation)

4. User: user to validate the UserAccessToken by reconnecting to partner through Oauth flow,

5. Partner: use refreshed or newly received UserAccessToken to run a Backfill Request,
via API over the missing periode of time