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Garmin Connect Mobile app not showing Average moving pace and average moving speed

S.M.R. over 2 years ago

The average move speed and average move pace are showing as blank on the activity recorded after FW 12.23 update

Top Replies

Garmin-Kevin over 2 years ago +1 verified

All,

We have reversed a change that prevented Moving Time and Average Moving Pace from being calculated for activities have Run/Walk Detection included.

Moving Time and Average Moving Pace should now be…
6931350 over 2 years ago +5

I spoke with Garmin Customer Service on the Phone. They stated that average moving time was removed on purpose. I'm not sure whether they intended to remove moving pace as well, because the metric of "run…
BartonWalker over 2 years ago in reply to CarolineHoyle +3

I've also contacted Garmin via online chat. They asked me to share an activity with them showing the fault and to test with a different profile. Walking tested and works ok. Shows av. moving pace when…
LeeEddison over 2 years ago +1

+1 for this. Noticed it over the last week, there’s no moving pace.

All Replies

0 S.M.R. over 2 years ago in reply to BartonWalker

Ahah That adds to the complexity :-)

0 CarolineHoyle over 2 years ago in reply to BartonWalker

Walking and paddling are fine for me too, just the ‘running’ module (on 245)

0 CarolineHoyle over 2 years ago in reply to BartonWalker

Likewise, walking, paddling etc are fine, just st the running profile so far…

0 Former Member over 2 years ago

Same problem here with my 245m. Only with running.
Not sure if it’s a problem with the app or the watch software. When logged in to GC web, it’s missing there as well.

0 REBELMAN512 over 2 years ago

Same on my Fenix 6

0 Laurahelland over 2 years ago in reply to REBELMAN512

Same on my fenix six but not on my husband’s Vivoactive.

0 niklerus over 2 years ago

Me too, I'm on 955 but firmware (11.12) hasn't changed.

Seems clear that it is the Garmin Connect version that's the culprit, now (v 4.58.1) Avg moving pace is blank.

All activities before that update are OK (was updated on aug 23rd on my unit)

0 6931350 over 2 years ago

Same issue. I have the FR945, my parents have the Fenix 6 and 7, and my brother has the FR255 and all watches show 0:00min/mi for avg moving pace after a run activity is uploaded. I first noticed this issue on the 27th of this month. When the activity is uploaded to Strava, that app shows average moving pace. Some sort of universal Garmin Connect bug. Surprised it is not fixed yet..

0 Doug26.2 over 2 years ago

245 not showing average moving pace any more - baffled at it dropping off as nothing changed at all.