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Garmin Connect Mobile app not showing Average moving pace and average moving speed

S.M.R. over 2 years ago

The average move speed and average move pace are showing as blank on the activity recorded after FW 12.23 update

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Garmin-Kevin over 2 years ago +1 verified

All,

We have reversed a change that prevented Moving Time and Average Moving Pace from being calculated for activities have Run/Walk Detection included.

Moving Time and Average Moving Pace should now be…
6931350 over 2 years ago +5

I spoke with Garmin Customer Service on the Phone. They stated that average moving time was removed on purpose. I'm not sure whether they intended to remove moving pace as well, because the metric of "run…
BartonWalker over 2 years ago in reply to CarolineHoyle +3

I've also contacted Garmin via online chat. They asked me to share an activity with them showing the fault and to test with a different profile. Walking tested and works ok. Shows av. moving pace when…
LeeEddison over 2 years ago +1

+1 for this. Noticed it over the last week, there’s no moving pace.

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0 matt1206 over 2 years ago

Can also confirm. Looking back at my activities, it was there last Thursday (25th), but not on Saturdays run (27th).

Was on 11.12 firmware until last night when it updated to 12.23

0 LeeEddison over 2 years ago in reply to S.M.R.

Yeah I was thinking the same as moving pace was there Friday, then gone Saturday… but both days the watch had the same firmware.

0 BartonWalker over 2 years ago

Same issue on my FR245

0 fsemsettin over 2 years ago

Same here, but when I checked previous runs with version 12.20 both data are shown.

0 CarolineHoyle over 2 years ago

Me too! So frustrating

0 CarolineHoyle over 2 years ago

I’ve contacted support who have opened an enquiry, eventually. Will wait and see if they get back to me with anything? Mine is FR 245

0 BartonWalker over 2 years ago in reply to CarolineHoyle

I've also contacted Garmin via online chat. They asked me to share an activity with them showing the fault and to test with a different profile. Walking tested and works ok. Shows av. moving pace when walking.

The more people who report this issue to them the better.

0 S.M.R. over 2 years ago in reply to BartonWalker

I also noticed that a HIKE and WALK activity do show this not a RUN activity. It seems to have started with the latest GC App update

0 S.M.R. over 2 years ago in reply to BartonWalker

This seems to support the theory that it is a GC App issue and not the FR955 Firmware update that caused this.

0 BartonWalker over 2 years ago in reply to S.M.R.

FR245 also had a software update.