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Garmin Connect Mobile app not showing Average moving pace and average moving speed

S.M.R. over 2 years ago

The average move speed and average move pace are showing as blank on the activity recorded after FW 12.23 update

Top Replies

Garmin-Kevin over 2 years ago +1 verified

All,

We have reversed a change that prevented Moving Time and Average Moving Pace from being calculated for activities have Run/Walk Detection included.

Moving Time and Average Moving Pace should now be…
6931350 over 2 years ago +5

I spoke with Garmin Customer Service on the Phone. They stated that average moving time was removed on purpose. I'm not sure whether they intended to remove moving pace as well, because the metric of "run…
BartonWalker over 2 years ago in reply to CarolineHoyle +3

I've also contacted Garmin via online chat. They asked me to share an activity with them showing the fault and to test with a different profile. Walking tested and works ok. Shows av. moving pace when…
LeeEddison over 2 years ago +1

+1 for this. Noticed it over the last week, there’s no moving pace.

All Replies

0 7037688 over 2 years ago

It's so lame. I see it as a bug and not a feature.

Very disappointing answer from the support.

0 7037688 over 2 years ago

Garmin support answer is very disappointing.
It was such an important feature for me.

0 7712466 over 2 years ago

It is happening on the web version as well?

0 7037688 over 2 years ago in reply to 7712466

yes

0 Striff... over 2 years ago

Same.

Mine are showing as 0.00 min/km.

For run and trail run activities.

Epix 2 watch, only on Garmin Connect web or app

0 CarolineHoyle over 2 years ago

email from Garmin this morning stating they have reversed their decision, Av. moving pace/speed are back!

+1 Garmin-Kevin over 2 years ago

All,

We have reversed a change that prevented Moving Time and Average Moving Pace from being calculated for activities have Run/Walk Detection included.

Moving Time and Average Moving Pace should now be displayed again for newly uploaded activities.

To have these show again for any previously uploaded activities, the activity will need to be exported, (and if still on stored on your device) deleted (from Garmin Connect) and then re-uploaded (to Garmin Connect).