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Vivosmart4 is showing message “missing”

My Garmin Vivosmart4 is displaying message “missing”. It does not sync or change display at all. When connected to my computer - my computer doesn’t recognise it

0 trux over 3 years ago

Did you try rebooting, soft-resetting, and/or master-resetting the device? If nothing helps, contact the Support.

0 8498044 over 3 years ago in reply to trux

Thanks but tried - will contact support