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Steps Showing on My Day, but not on Detailed Steps

Hi all,

Garmin Connect is showing my steps on the My Day page, but when I press "Steps" to see more info - it shows no data. Anyone else had this problem, and no how to fix?

Top Replies

Garmin-Kevin over 4 years ago +1 verified

Please see the steps in the "The Watch Has Been Associated With More Than One Garmin Connect Account" section of the FAQ below. Completing this process should resolve your issue.

I Am Missing…

All Replies

0 9549128 over 4 years ago

Hi all,

My steps are showing on My Day on the app, but when I go to see more detail - there's no data. Anyone know how to fix this?

0 docau over 4 years ago

Sync your watch (ie, the blue circle icon at the top right).

The My Day page is based on live data read from the watch, so as long as there's a bluetooth connection it'll match what's on the watch almost exactly.

The Steps page is only updated based on sync'ed data, so if your data hasn't been sync'ed today you won't see anything there until you do.

0 9549128 over 4 years ago in reply to docau

Thanks for the quick reply. I have synced this multiple times - and it's still not updating.

I haven't had this issue in the last 2-3 years of owning a Garmin - but it's just started 3-4 days ago. (Also, recognise I posted this in the Android forum, but am on iOS - my bad!)

0 seilogramp over 4 years ago in reply to 9549128

9549128 said:
Also, recognise I posted this in the Android forum, but am on iOS

Moved thread.

+1 Garmin-Kevin over 4 years ago

Please see the steps in the "The Watch Has Been Associated With More Than One Garmin Connect Account" section of the FAQ below. Completing this process should resolve your issue.

I Am Missing Wellness Data in My Garmin Connect Account

0 9549128 over 4 years ago in reply to Garmin-Kevin

Great! This worked!

Is there any way for my Garmin Connect app to sync the steps from the days it missed? It's currently showing today's steps - but missing out the past 4 days since this issue arose.

Thanks!

Jeremy

0 Garmin-Kevin over 4 years ago in reply to 9549128

You can reach out directly (by Phone or Live Chat) to your local Garmin Support Team to inquire about a step adjustment request.