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Forerunner 35 sync issues with Strava on an iPhone

My garmin forerunner 35 has stopped syncing my runs to Strava on my iPhone during the last week, although it syncs my fitness workouts under the cardio section perfectly fine. Help! Why?

Top Replies

VickyMoz over 4 years ago in reply to Chelle +1

Great thank you! I’ve just done that so will let you know how I get on with my run tomorrow!

Did a bike ride today and that went to Strava fine. I did contact Strava re the runs and they instructed…

All Replies

0 VickyMoz over 4 years ago

I’m having the same issue too!

0 Garmin-AmberD over 4 years ago

HI there! In the Garmin app, are the activities syncing correctly? If so, can you disconnect the apps from one another then connect them again and let me know if your activities sync?

0 Chelle over 4 years ago in reply to VickyMoz

Don’t understand it though as a good friend of mine has the same watch and I’ve seen her run this evening featured on both garmin and Strava.

0 Chelle over 4 years ago in reply to Garmin-AmberD

My running activities are saving onto garmin connect app but not syncing over to Strava. I’ve disconnected garmin from Strava and re-connected and also done the same on the Strava app, disconnecting it from garmin and reconnecting it but no luck. The toggle saying ‘data shared from connect to Strava’ is on.

it seems rather strange that any form of cardio workouts I do, sync straight away with Strava but for some reason runs don’t

0 Garmin-AmberD over 4 years ago in reply to Chelle

That is interesting. And you are not manually entering the activities at all are you?

0 Chelle over 4 years ago in reply to Garmin-AmberD

On Sunday, when I first had an issue, I entered my run manually from the data saved on my watch tho since then, I’ve chosen to run with both my garmin recording and Strava on my phone in my pocket as backup, so at least I have a Strava entry though this isn’t ideal and not what I wish to keep doing going forward. It’s an expensive watch and I would like it to do it’s job properly. There seems to be no obvious reason why this is happening

0 Garmin-AmberD over 4 years ago in reply to Chelle

If the watch activity is syncing over to our Garmin Connect App this will have nothing to do with the watch itself. Here is an article regarding 3rd party apps. Data from My Garmin Connect Account Is No Longer Syncing over to My Third-Party App

0 VickyMoz over 4 years ago in reply to Garmin-AmberD

I’m having the exact same problem as Chelle, including cardio workouts syncing but not a run I did today.

I’ve tried everything you suggested in the link but still not working.

0 Chelle over 4 years ago in reply to Garmin-AmberD

I’ve have just completed every step featured in that link and it has not resolved the situation (I’d already tried this before today)

0 Garmin-AmberD over 4 years ago in reply to VickyMoz

Ok! If the activities are syncing in the Garmin App and you have disconnected and reconnected we will want you to contact Strava at this point.