This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

App crashing when rotating phone to access detailed run lap data

When accessing my run details, the app is crashing when I’m in the lap details and rotate my phone to access more information including average moving pace. Started Monday night and hasn’t improved.

Top Replies

Garmin-AmberD over 4 years ago in reply to KerriDewe +2

We have a case opened and this is being investigated, I can get you added as well. May I reach out to you by email?

All Replies

0 Garmin-AmberD over 4 years ago in reply to 9173047

Ok thank you! I can get you added our case!

0 KerriDewe over 4 years ago in reply to Garmin-AmberD

I’m having exactly this issue - seems a few are - is there any resolution that can be made public please? I’m running latest iOS 14.4.1 and Garmin connect app is 4.40.0.28

0 Garmin-AmberD over 4 years ago in reply to KerriDewe

We have a case opened and this is being investigated, I can get you added as well. May I reach out to you by email?

0 KerriDewe over 4 years ago in reply to Garmin-AmberD

Yes please

0 maliniemi over 4 years ago

Please add me also to the case. My wife has this issue. Strange thing is that we have exactly the same devices and it works fine for me. iPhone 12 mini with iOS 14.4.2 and latest connect app version. I can view her run details in landscape but when she tries, the app crashes.

0 Laura M over 4 years ago

Hi. Mine is also doing the same. I’m on iOS 14.4.2 and my app version is 4.40.0.28

0 Garmin-AmberD over 4 years ago in reply to maliniemi

Hello! I will need to reach out to your wife. May I email you?

0 Garmin-AmberD over 4 years ago in reply to Laura M

Hello! May I reach out to you by email?

0 Laura M over 4 years ago in reply to Garmin-AmberD

Yes please. Thanks

0 Former Member over 4 years ago in reply to Garmin-AmberD

Yes sure you can.