When accessing my run details, the app is crashing when I’m in the lap details and rotate my phone to access more information including average moving pace. Started Monday night and hasn’t improved.
When accessing my run details, the app is crashing when I’m in the lap details and rotate my phone to access more information including average moving pace. Started Monday night and hasn’t improved.
Hi! I’m using iOS 14.4. There’s been no improvement with forcing the app closed and powering off my phone. I’m hoping to avoid having to delete and reinstall the app because last time I did I lost some data.
Ok. That's ok, you do not need to delete the data. Do you mind if I email you and grab some information?
Thank you! I sent the information over. I was able to reproduce this on my iPhone as well! Thank you for working with us while we investigate the issue.
Hi guys, my app also crashes when rotating phone to access larger heart rate chart.
(I have iPhone 12 and latest ios 14.4 and latest connect app. This issue doesn't happen on my husbands very old iPhone. It also happens on my mom's iPhone 6s plus.)
It must be a bug on the connect app with the later updates because I could use it before.
Hello! Can I reach out to you and add you to our case?