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App crashing when rotating phone to access detailed run lap data

When accessing my run details, the app is crashing when I’m in the lap details and rotate my phone to access more information including average moving pace. Started Monday night and hasn’t improved.

Top Replies

Garmin-AmberD over 4 years ago in reply to KerriDewe +2

We have a case opened and this is being investigated, I can get you added as well. May I reach out to you by email?

All Replies

0 Garmin-AmberD over 4 years ago

HI there! Can you tell me what iOS version you are on? After force closing the app and powering off the phone, is there any difference?

0 novacat926 over 4 years ago in reply to Garmin-AmberD

Hi! I’m using iOS 14.4. There’s been no improvement with forcing the app closed and powering off my phone. I’m hoping to avoid having to delete and reinstall the app because last time I did I lost some data.

0 Garmin-AmberD over 4 years ago in reply to novacat926

Ok. That's ok, you do not need to delete the data. Do you mind if I email you and grab some information?

0 novacat926 over 4 years ago in reply to Garmin-AmberD

Not at all, that’d be great!

0 Garmin-AmberD over 4 years ago in reply to novacat926

Thank you! I sent the information over. I was able to reproduce this on my iPhone as well! Thank you for working with us while we investigate the issue.

0 Former Member over 4 years ago

Hi guys, my app also crashes when rotating phone to access larger heart rate chart.

(I have iPhone 12 and latest ios 14.4 and latest connect app. This issue doesn't happen on my husbands very old iPhone. It also happens on my mom's iPhone 6s plus.)

It must be a bug on the connect app with the later updates because I could use it before.

0 Garmin-AmberD over 4 years ago in reply to Former Member

Hello! Can I reach out to you and add you to our case?

0 9173047 over 4 years ago

Yeah mine is doing the same as well. Whenever I tilt the phone to view the lap details it crashes

0 Garmin-AmberD over 4 years ago in reply to 9173047

Hello! Can you tell me what iOS version you are on as well as the software version of the app?

0 9173047 over 4 years ago in reply to Garmin-AmberD

Hey yeah so it’s:

IOS: 14.4.1

App Version: 4.40.0.28

cheere !