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I can't get my Iphone SE to pair with my vivomove 3S

Storm
over 4 years ago

I have tried everything I have found on the internet.  I still can not get my Iphone SE to pair with my Vivomove 3S.  I have updated my phone to the 14.4 IOS and since I have completed the last three phone updates my vivomove 3S has not been able to link with my phone.  I am getting very frustrated as I am wearing a watch that tells the incorrect time and I am unable to use my device as it was intended.  Please help me.

  • 0 over 4 years ago

    Hello! I am sorry you can not get this device paired. Was it previously paired or is this new? Are you pairing through the bluetooth settings or the Garmin app?

  • 0 over 4 years ago in reply to Garmin-AmberD

    Hi, I bought my Vivomove 3S in September 2020 and paired it easily with my Iphone SE, as per the instruction manual.  I loved it and my watch did everything I wanted and more until the IOS 14 upgrade came. 

    As soon as I upgraded my phone my watch wouldn't sync with my phone.  I turned my phone on and off, did the same for the watch.  I removed the watch from my phone, removed the garmin connect app and reinstalled it, no luck.  I have gone through the watch instruction manual and tried to reinstall again.  It can't find my watch and does not sent me a code. 

    I have always paired it through the garmin app as my bluetooth doesn't even recognise my watch.  I went online and found some others with a similar issue on your support website and tried a couple of things.  Nothing seems to work.  I miss my watch and would love it use it again. Cry

  • 0 over 4 years ago in reply to Storm

    Ok, one thing to be sure to check is make sure the device is removed from the Bluetooth of the old phone. If you have done that step then a last resort would be to reset the vivomove then pair to the app. Can you try this and let me know if it works. 

  • 0 over 4 years ago in reply to Garmin-AmberD

    Hi Amber,  Sorry for the delay in reply, I have been away for work.  I have definitely removed my Vivomove 3S from my phone's bluetooth and then reset my device.  Again I tried to pair to the app.  No luck.  I then deleted the connect app from my phone and re-installed it.  I tried to pair it again and still no luck.  Please advise me what to do next.

  • 0 over 4 years ago in reply to Storm

    OK, no worries! Do you mind if I reach out to you by email?

  • 0 over 4 years ago in reply to Garmin-AmberD

    I am happy with that.  

  • 0 over 4 years ago in reply to Storm

    Ok, I sent an email!

  • 0 over 4 years ago in reply to Garmin-AmberD

    Hi, I have the same problems as Amber, however I have a 4s and an Apple SE 2020 my phone and watch does not want to connect and I have followed the exact steps as you have advised. 

    Can you please provide further assistance. 

    Thanks 

  • 0 over 2 years ago

    Can someone from support email me I am having the exact same problem and have tried all the steps mentioned above cannot pair my vivomove 3s with my iPhone SE 

  • 0 over 2 years ago in reply to 3067570
    3067570 said:
    Can someone from support email me

    You can contact the Support at https://support.garmin.com. Here you are on a user forum