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Connect 4.37 no longer syncing with with Apple Health.

kortemi
over 4 years ago

This morning (I’m in Europe), 13. Nov 2020, Garmin Connect had updated to v4.37 overnight.

Now Connect will sync with my Approach S60 and my Index Smart Scale, but not with Apple Health - and what’s more, all the previous data for the last few years have been deleted from Apple Health as well. The data is in Connect, but not in Health.

iOS version 14.1

  • 0 over 4 years ago in reply to 8849808

    I'm thinking to do the same. This summer, I also had to pay 233€ to change my watch just for 10 days over guaranty time !!!

  • 0 over 4 years ago in reply to 8849808

    Good! Can I ask you how export data from GC.

    I use third party app to export from GC versus apple each activity (run, bike, swim), but I didn’t find anyway to export steps, calories, etc

    Disappointed

  • 0 over 4 years ago in reply to Miki73e

    I'm reluctant to answer here as the method involves some scraping the GC web.

  • 0 over 4 years ago in reply to 8849808

    Scraping is not an illegal thing most of the times. And when it comes to your own personal data, I would say it’s definitely not a problem (The problem being to have to do it by yourself in place of having a solution provided by Garmin in our case).

    So here you go :

    https://github.com/tcgoetz/GarminDB/

  • 0 over 4 years ago

    Got another response from Garmin which made me slightly hopeful that they might actually restore the data 

    Thank you for coming back to us. As mentioned this is currently being worked on with Apple to look to have this data restored and to stop this from happening with these two apps. We are unable to advise of anything further until we have an update on this, I apologise for the delay in this process.

    Kind regards,

    Charlie

    Garmin Europe

  • 0 over 4 years ago in reply to Bastien

    Bastien thank you very much!!!

  • 0 over 4 years ago in reply to Bastien

    Ditto :) Yes, that tool works great :)

  • 0 over 4 years ago in reply to Miki73e

    You are welcome. There is other projects btw. And I hope you are used to python or that you are quite a tech-savy person otherwise it might be of non use for you. (Should have said so in the previous post)

  • 0 over 4 years ago in reply to dejanh

    Even with the eagerly awaited software update, the sleep issue (not counting rem sleep in Apple health) still exists. Disappointed
    Are we sure all systems are working properly post their hacking? 

  • 0 over 4 years ago in reply to 6495701

    Frankly I don’t understand why any of the sync issues exist. This should be straightforward to both reproduce and fix. Sleep issue of not tracking REM sleep, not tracking active calories and distance in proper association to workout activities (not creating the actual calorie and distance related records), etc. should all have been resolved or at least resolved in the forthcoming update. This really should be basic stuff for the development team. The APIs all exist and many, many other services are all doing this correctly. There is no excuse for Connect not working.