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Fénix6 sync is blocked at 100% then fails

TomFR over 4 years ago

Hello I dont know why on GarminConnect it sync slowly then stay blocked at 100% then a failed message appears.

There is no log, I dont know what to do

throug wifi or Bluetooth same issue.

with Computer and Garmin Express No problem

0 seilogramp over 4 years ago

I would try unpairing then repairing your fenix using these directions. Make sure that you've restarted both the iPhone and your watch

If still not working, try uninstalling the app then reinstall Connect for iOS version 4.35

0 TomFR over 4 years ago in reply to seilogramp

Hi, done but still same issue...

no log to understand whats wrong ??

0 TomFR over 4 years ago

Hi help please.

can I get a log to understand what fails please ?

0 seilogramp over 4 years ago in reply to TomFR

Not sure how it's done on iOS I don't have my iPhone with me at the moment. Last time I submitted logs via online chat with Garmin Support. If you open a case with Garmin Support and they are requesting "app logs," they will send you the code to enter when going to (on android) Garmin Connect App Menu > Settings > Help > Diagnostic Report > Enter log retrieval code > send report.

0 TomFR over 4 years ago in reply to seilogramp

Hi dont know how open ticket with garmins support sorry

0 seilogramp over 4 years ago in reply to TomFR

See the link in my last post