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Is Connect Down? Unable to Change Preferred Tracker or Change Settings-Mobile or Desktop

connect.garmin.com says "unable to process your request now" when trying to change my preferred activity tracker. Also get "network connection error" on most settings on connect mobile. iPhone XS Max with latest iOS, and latest connect mobile--version 4.29.2.1. Happens whether on working WIFI or LTE for mobile.

Please help.

0 NatthasakC over 5 years ago

I get Network Connection Error when trying to open various tabs under my Devices. - Garmin Connect version 4.29.2. This happen to all of my watches i.e. MARQ Athlete, and Fenix 6 Pro Solar which connect to iPhone 11 Pro Max (iOS 13.4.5) and Fenix 5X which connects to iPhone XS Max. The watched are update to latest software update. Try to restart the watches and the phones but couldn’t solve the issues. Sample of the screenshots:

0 Former Member over 5 years ago

Same issue here. I can't even change settings like alarms, widgets and so on without getting this same error. I am using an iPhone 11 also.

0 Geegeek over 5 years ago

Hello

Same issue here

im using f945 ans vivosmart 4, and I can’t enter the settings screen of both devices

I had to unpair the vivosmart and pair it again in order to make it work again

But I haven’t done it yet for the forerunner as I don’t want to loose all the settings

0 Pseudo-fed over 5 years ago in reply to Geegeek

Oh hell no. I won't do that either. Would have to reinvest hours....

0 Pseudo-fed over 5 years ago

On Garmin connect website I'm also unable to change any device settings. I get "Sorry, we're having trouble with this page :-(" when clicking "Device Settings" on any device.

0 NatthasakC over 5 years ago in reply to Former Member

Just update Garmin Connect to version 4.30 but I still get the same network connection error!

0 Pseudo-fed over 5 years ago

Me too on mobile or web since day before yesterday. Can't access device settings in mobile or web connect. I reported to Garmin and got a case. PLEASE CALL GARMIN AT 800.800.1020 (US) AND REPORT IMMEDIATELY to be sure we get heard.

0 Pseudo-fed over 5 years ago

FIXED for me now, both on web and mobile app.

0 Geegeek over 5 years ago

it's fixed. Probably some settings on server side at garmin.

0 seilogramp over 5 years ago

You can check status here: https://connect.garmin.com/status/

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