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Resolved - Only black screen after starting the app

Former Member over 5 years ago

Since half an hour the Garmin Connect iOS App starts only with a black screen. After reinstall the app it’s the same. It doesn’t work anymore. Has anyone an idea?

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Garmin-Matthew over 5 years ago +12 verified

Hello Everyone. I wanted to let you know that we are aware of this problem and we are actively working on a resolution. I will let you know when there is a resolution for this issue. Thank you all for…
Garmin-Matthew over 5 years ago +9 verified

Hello Everyone, I wanted to let you know that this has been resolved in a recent update to the Garmin Connect App (4.29.2) and you should be able to download the update in the next few hours.
Former Member over 5 years ago +3

I just talked to the german hotline. There are already 11 tasks about this issue worldwide. I will be added to this list as well. The more you report to the hotline about this issue, the faster the problem…

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0 Former Member over 5 years ago in reply to Former Member

Updated app has resolved issue :)

0 Former Member over 5 years ago in reply to Former Member

So the additional steps resolved it. After the update, the app couldn't see that my bluetooth was on and wouldn't sync with the watch.

I removed the app, hard reset the phone, then installed the app again.

It is now resolved and happily syncing.

0 Former Member over 5 years ago

Likewise to the IanFirla reply below...it was a bit of a faff and I had to delete and reinstall the app twice and turn off the watch a couple of times and "forget" and reconnect the device on the bluetooth on my phone but eventually they started talking to each other !

0 Former Member over 5 years ago in reply to Garmin-Matthew

Thanks, app now working

+1 seilogramp over 5 years ago

We have enough positive responses to the update, that I'm going to lock this thread. If you continue to have issues, please start a new thread and/or contact the Garmin Support Center. for further assistance.