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Resolved - Only black screen after starting the app

Former Member over 5 years ago

Since half an hour the Garmin Connect iOS App starts only with a black screen. After reinstall the app it’s the same. It doesn’t work anymore. Has anyone an idea?

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Garmin-Matthew over 5 years ago +12 verified

Hello Everyone. I wanted to let you know that we are aware of this problem and we are actively working on a resolution. I will let you know when there is a resolution for this issue. Thank you all for…
Garmin-Matthew over 5 years ago +9 verified

Hello Everyone, I wanted to let you know that this has been resolved in a recent update to the Garmin Connect App (4.29.2) and you should be able to download the update in the next few hours.
Former Member over 5 years ago +3

I just talked to the german hotline. There are already 11 tasks about this issue worldwide. I will be added to this list as well. The more you report to the hotline about this issue, the faster the problem…

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0 Former Member over 5 years ago

Same issue. What is going on?

0 Former Member over 5 years ago in reply to Former Member

Any solution?

0 seilogramp over 5 years ago in reply to Former Member

What is going on?

See response from Garmin

0 Former Member over 5 years ago

Same issue.

App starts, garmin connect splash screen, then black screen. Has worked fine for years and stopped working Monday.

Iphone XS Max IOS13.4.1

Deleted and reinstalled app (on reinstall asks permissed for bluetooth and either allow or disallow same behaviour experienced above)

Forgotten watch from bluetooth settings same behaviour experienced. Watch also now not able to connect/ setup to iPhone via Bluetooth (due to app behaviour)

Soft reset with and without the app installed, with and without bluetooth on. Same behaviour experienced.

Hard reset with app deleted. Reinstalled. Same behaviour.

Contacted Garmin support for resolution. None. Suggested Apple.

Contacted Apple. Did delete app, reset settings (not full reset), reinstalled same behaviour.

Apple tech found this thread.

Just updating with what has been tried.

Thanks

0 Former Member over 5 years ago

iPhone 8, Sweden. Exactly the same problem.

0 Former Member over 5 years ago

Same here since yesterday. Germany, iPhone 7 with 13.4.1 installed.

0 Former Member over 5 years ago

Yep, same here in The Netherlands. Since yesterday the app is not responding anymore. Hope there is a solutions fast. Never had problems before,

0 linskinner over 5 years ago in reply to Garmin-Matthew

Thank goodness - I've got the same problem and I love my Garmin Connect - hope you fix it soon.

0 Former Member over 5 years ago in reply to Garmin-Matthew

I am in the same boat as I only have a black screen. Looking forward to a fix.

0 Former Member over 5 years ago

Still no fix apparently a problem with apple software but my husband’s I phone and app works with out issue