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Resolved - Only black screen after starting the app

Former Member over 5 years ago

Since half an hour the Garmin Connect iOS App starts only with a black screen. After reinstall the app it’s the same. It doesn’t work anymore. Has anyone an idea?

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Garmin-Matthew over 5 years ago +12 verified

Hello Everyone. I wanted to let you know that we are aware of this problem and we are actively working on a resolution. I will let you know when there is a resolution for this issue. Thank you all for…
Garmin-Matthew over 5 years ago +9 verified

Hello Everyone, I wanted to let you know that this has been resolved in a recent update to the Garmin Connect App (4.29.2) and you should be able to download the update in the next few hours.
Former Member over 5 years ago +3

I just talked to the german hotline. There are already 11 tasks about this issue worldwide. I will be added to this list as well. The more you report to the hotline about this issue, the faster the problem…

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0 Former Member over 5 years ago

Oh, thank God I'm not the only one. I've spent several hours over the past 24 trying to figure this out. My wife's app/watch is fine and we were running the same iOS. I have since uninstalled and reinstalled the app about a dozen times, both before and after updating iPhone 8 to 13.4.1, turning the watch off, rebooting everything dozens of times. Actively watching here.

0 andywilliams_ultrarunner over 5 years ago in reply to Former Member

Oddly my phone works fine whereas my wife’s does not. Both have same phone but I am on latest IOS whereas my wife is not.

0 Former Member over 5 years ago

I've just spoken with Garmin in the UK. They were nice actually and say it's an Apple rather than a Garmin thing and that hopefully it will be resolved soon, and will be affected some but not all iPhone users. So while they were nice, there wasn't a way of resolving the issue, just got to wait for Apple to fix it I guess - or even realise it's an issue? The helpdesk noted it though so it will go through as an issue that needs fixed.

0 Former Member over 5 years ago in reply to Former Member

Thank you - thought I was the only one having this issue - no one else i know is having this problem

+1 Garmin-Matthew over 5 years ago

Hello Everyone. I wanted to let you know that we are aware of this problem and we are actively working on a resolution. I will let you know when there is a resolution for this issue. Thank you all for the feedback and I apologize for any inconvenience this may have caused.

0 DEREK0207 over 5 years ago in reply to Garmin-Matthew

Thanks Matthew!

0 Former Member over 5 years ago in reply to Garmin-Matthew

I’ve just spoken to Apple Support UK (in Ireland). The person I spoke to had never heard of Garmin (!!!) until today but that my call was the second about Garmin today. I explained I had done all the usual troubleshooting- turning off/on, deleting/reinstalling, updating IOS, etc. I also explained it seemed to impact some phones (6, SE, X) but not others. I suggested Apple and Garmin talk to each other! She said she needed to talk to her team and would get back to me.....

0 Former Member over 5 years ago

I’m having the exact same issue. Interested to hear if they can fix it

0 Former Member over 5 years ago in reply to Garmin-Matthew

Thank you. I even had to resort to Garmin Express in an old laptop and now that isn’t recognising my device I hope this is resolved ASAP. How will we be notified when it is?

0 Former Member over 5 years ago in reply to Garmin-Matthew

Same issue here- thanks for this information Matthew. Please let me know when there is a resolution. Thank you