Mobile Apps & Web

Garmin Connect Mobile iOS Resolved - Only black screen after starting the app

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Resolved - Only black screen after starting the app

Former Member over 5 years ago

Since half an hour the Garmin Connect iOS App starts only with a black screen. After reinstall the app it’s the same. It doesn’t work anymore. Has anyone an idea?

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Garmin-Matthew over 5 years ago +12 verified

Hello Everyone. I wanted to let you know that we are aware of this problem and we are actively working on a resolution. I will let you know when there is a resolution for this issue. Thank you all for…
Garmin-Matthew over 5 years ago +9 verified

Hello Everyone, I wanted to let you know that this has been resolved in a recent update to the Garmin Connect App (4.29.2) and you should be able to download the update in the next few hours.
Former Member over 5 years ago +3

I just talked to the german hotline. There are already 11 tasks about this issue worldwide. I will be added to this list as well. The more you report to the hotline about this issue, the faster the problem…

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0 Former Member over 5 years ago

I also try a reboot of my iPhone X. It doesn’t help.

0 Former Member over 5 years ago in reply to Former Member

I am having the same issue. Just tried to open the app on my new IPhone 11 (iOS 13.4.1) and the screen is just black.

0 Former Member over 5 years ago in reply to Former Member

Complete the same problem

0 Former Member over 5 years ago

I have the same issue and it started today morning. I've tried to reset my iPhone SE to factory default and restore from backup but it doesn't help. I've installed Garmin Connect to my company iPhone SE and it works on it. (iOS 13.4.0 and iOS 13.4.1 have the same result) For me it is a critical issue. What could we do?

0 roc7241 over 5 years ago

+1

iPhone XR，iOS 13.3.1

0 Former Member over 5 years ago

Same problem, nothing I tried helped

0 Former Member over 5 years ago

Can someone call the hotline? I'm on my way right now. Thanks

0 Former Member over 5 years ago

Can someone call the hotline? I'm on my way right now. Thanks

0 Former Member over 5 years ago in reply to Former Member

I've called the support here in Hungary but they've claimed that I'm the first customer with this issue and all of their personal devices are OK. So they can't do anything with this issue. I have Vivoactive HR, 3.7 years old, far beyond the warranty period... The annoying is that there is no issue with my wife's iOS device and with both of my children's iOS devices... Such a pity bug...

0 Former Member over 5 years ago

I have exactly the same issue on my iPhone 6. Problem started last night and have still got the problem this morning here in the UK. I deleted the app, shut down my iPhone, restarted iPhone, updated iOS software to latest 12.4.6, reinstalled Garmin Connect app. Still got black screen when I open app. Very frustrating. My wife has no issues so it’s not a network/wi-if connection problem, it must be the Garmin Connect app.