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Every time I restart my phone I have to Login In and Reconnect Devices

Former Member over 5 years ago

Running iOS 13.2.2. Connect App is updated to 4.24.2.2.

For the last week every time I turn on my iPhone I have to re-Log In to Connect and reconnect all my devices (Fenix 5x & Vivosport.) Is this an issue with a Garmin update or a Apple Update? I have deleted the App and re-installed it. Still the same issue.

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0 Former Member over 5 years ago in reply to Former Member

Same here. A mess and annoying

0 Former Member over 5 years ago

Same with my Vivoactive 3 ... it’s really getting annoying.

0 Steve.E over 5 years ago

This problem happened to me also today. And not for the first time

0 alindley over 5 years ago

New version posted today. I’m a bit hesitant to test if this is fixed without some word from Garmin.

0 Former Member over 5 years ago in reply to alindley

Has not popped into my App updates yet. I will try it... cant get any worse... I’ll report back.

0 rugby49 over 5 years ago

Tried the new version and did not have to reconnect everything. First time in awhile. But one other problem reared its ugly head again. Had my phone on me all day, always within Bluetooth range. At some point Bluetooth connection was lost so I had to turn Bluetooth on and off to reconnect. One step forward and two backwards. Have Fenix F6 pro.

0 Former Member over 5 years ago

+1 for me too. Fenix 6

My "fix" is just to skip through the screens as far as possible, close the app and then reopen. Everything works then with no data loss though it does lose the Index smart scales and that is a pain in the rear.

60 seconds of my life per restart I'll never get back though!

0 Former Member over 5 years ago in reply to Former Member

I will try that.

After a gentle reminder I did hear back from Garmin. Below is their response.

**************

Hi Edward,

I'm sorry to hear that you are having issues with the Garmin Connect app. Unfortunately, we do not currently have an update yet to fix this issue, but I have added you to the case and you should be notified when we do have a solution. I apologize that we don't have an answer for you right now, but hope to soon. Please let me know if I can answer any further questions for you and have a wonderful day!

Thank you for choosing Garmin,

Heather

Product Support

0 Former Member over 5 years ago in reply to Former Member

Appears that they are aware of the issue but no current fix. Also, does not sound like one is in the pipeline. Disappointing is an understatement.

0 Former Member over 5 years ago

Hi,

The last version of GC 4.25.2 does not correct the bug on my IOS 13.2.3 :(