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Spotify Sync Fails

Former Member over 5 years ago

Hello,

I just bought the Vívoactive 4. I bought it especially because of the advertised Spotify support.

However, now that I'm trying to sync my playlists onto the watch, nothing goes as they should...

I have already had to upload your workaround certificate onto the watch, by downloading a third party application (Android File Transfer). You can see the details of the workaround here:

https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-645-645-m/196645/wifi-0200-error

This was already frustrating. However, now the that I finally got the watch to find the network, the Spotify sync just fails...

All the information that is given is: "The sync failed" and a button to acknowledge this: "ok"-mark. But no troubleshooting tips or anything.

This watch costs over 300€ after all, you would think that the advertised functionalities would work as they should, wouldn't you?

So, why is the sync failing, what am I doing wrong? What is the software doing wrong? How do I troubleshoot the issue?

Best Regards,

Järvinen from Finland.

0 Former Member over 5 years ago

Additionally: I have iPhone X as a paired device (iOS 13.2). The playlists that I'm trying to sync have a max. of 67 songs, all of them fail. The watch reports 0% as progress, so no syncing happens at all prior to failure.

0 Traveller over 5 years ago

I strongly suggest you read the sync threads. No doubt this is completely related to the sane issue.

0 Former Member over 5 years ago in reply to Traveller

Hi,

Thank you for the response.

I have read a lot of other issues, but none of the ones that I read directly assess the described issue.

A lot of them do indeed relate to this, such as the wifi error codes 0300 and syncing issues with health data, but I wanted to highlight this apart from them. since this is an issue regarding Spotify syncing specifically.

In case the related issues are verified to cause this one, it would help. But I can't verify that myself, since no error description is given when the syncing fails.

Best regards

0 neuhart125 over 5 years ago

I am also having this issue. Very disappointing.

0 neuhart125 over 5 years ago

I am also having this issue. Very disappointing.

0 smunshi over 5 years ago

Hey there,

I was wrestling with this exact problem and was able to solve it finally after 4 hours. What worked for me:

1) Connecting to a secure Wi-Fi connection, i.e. something that is password protected. I connected to one on my phone, then added it on Garmin Connect, where it prompted me to enter the password again for the Wifi SSID. Immediately thereafter, Spotify started and finised syncing

2) It failed everytime I was trying to sync it using the Hotel Wifi, which is an Open Wifi type.

Hope this works for you.

0 Garmin-Matthew over 5 years ago

We are investigating reports regarding the Spotify CIQ App not working correctly and we are wanting your detailed feedback. Please follow this link(s) below and tell us what is happening when you try to setup or use the Spotify CIQ App.

iOS: https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-ios/216796/spotify-ciq-app-not-working-correctly

Android: https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/216793/spotify-ciq-app-not-working-correctly