I Am Having Issues with My Garmin Watch After Updating to iOS 13 on My iPhone
With the released of iOS 13, some changes in the way that your Garmin device communicates with your phone have changed. Review the following symptoms which should solve your issue.
The Garmin Connect app displays the message "Bluetooth is turned off"
iOS 13 requires Bluetooth Sharing to be turned on for the Garmin Connect app. Below are steps to enable this setting.
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From the iPhone, select Settings
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Scroll down and select Connect
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Toggle Bluetooth Sharing on
NOTE: For the best user experience with your Garmin device and your phone, the Location setting should be set to Always and all toggles should be set to on.
I Am No Longer Getting Smart Notifications on My Garmin Device
To correct this issue follow the steps below:
Check Bluetooth Settings
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From the iPhone, select Settings
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Select Bluetooth
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Under MY DEVICES select the i icon next to your Garmin device
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Toggle Share System Notifications to on
Check Notification Settings
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Select Notifications
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Set "Show Previews" to Always
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Under "NOTIFICATION STYLE" select Messages
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Under "OPTIONS" set "Show Previews" to Always (Default)
Update your phone to iOS 13.3.1
Why Do I Need to Keep Signing Into the Garmin Connect App on My Phone?
Garmin is aware of an issue where the Garmin Connect app requires you to sign in when you open the app on an Apple phone. This can occur when:
- The phone is rebooted
- The battery on the phone runs out of charge
- Some reports of the issue randomly occurring
Apple has released a software update for your phone that corrects this issue. To download and install OS 13.3.1, refer to the following Apple instructions: Update your iPhone, IPad, or iPod Touch
