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ATTN: iOS Users with issues after updating to iOS 13

Garmin-Blake
over 5 years ago

I Am Having Issues with My Garmin Watch After Updating to iOS 13 on My iPhone

With the released of iOS 13, some changes in the way that your Garmin device communicates with your phone have changed.  Review the following symptoms which should solve your issue.

The Garmin Connect app displays the message "Bluetooth is turned off"

iOS 13 requires Bluetooth Sharing to be turned on for the Garmin Connect app.  Below are steps to enable this setting.

  1. From the iPhone, select Settings

  2. Scroll down and select Connect

  3. Toggle Bluetooth Sharing on

NOTE: For the best user experience with your Garmin device and your phone, the Location setting should be set to Always and all toggles should be set to on.

I Am No Longer Getting Smart Notifications on My Garmin Device

To correct this issue follow the steps below:

Check Bluetooth Settings

  1. From the iPhone, select Settings

  2. Select Bluetooth

  3. Under MY DEVICES select the i icon next to your Garmin device

  4. Toggle Share System Notifications to on

Check Notification Settings

  1. Select Notifications

  2. Set "Show Previews" to Always

  3. Under "NOTIFICATION STYLE" select Messages

  4. Under "OPTIONS" set "Show Previews" to Always (Default)

Update your phone to iOS 13.3.1

Why Do I Need to Keep Signing Into the Garmin Connect App on My Phone?

Garmin is aware of an issue where the Garmin Connect app requires you to sign in when you open the app on an Apple phone.  This can occur when:

  • The phone is rebooted
  • The battery on the phone runs out of charge
  • Some reports of the issue randomly occurring

Apple has released a software update for your phone that corrects this issue. To download and install  OS 13.3.1, refer to the following Apple instructions: Update your iPhone, IPad, or iPod Touch

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Bluetooth Sharing on which settings? iPhone settings or Garmin app settings? 

  • Former Member
    +1 Former Member over 5 years ago

    After the upgrade, I suddenly get notifications on my watch when a phone call is progress!  I don't need my watch telling me I'm making a phone call... I can't for the life of me figure out how to turn this off and still get notified of incoming calls.  

  • 0 over 5 years ago in reply to lj50

    Several issues have been escalated from our forums as well as customer contacts through our Product Support. I understand the frustration caused by these, but they are being addressed. It's of course beyond regrettable that any of our users have had to experience them, but we unfortunately cannot fix them immediately. 

    We appreciate the patience from everyone while we address these and also appreciate all of the information that has been passed along. This has been extremely helpful in tracking down root causes. 

  • Former Member
    0 Former Member over 5 years ago in reply to Garmin-Blake

    Thank you. I have followed every step, updates and continue to not have text message notifications. It’s very disappointing and I hope this issue will be resolved shortly. 

  • Former Member
    0 Former Member over 5 years ago

    I followed the steps and messages started coming through again. I was able to leave the notifications to “show preview only when unlocked” and it still worked. 

  • Former Member
    0 Former Member over 5 years ago

    I followed the steps for “Check notification settings”. Was able to leave preview off unless unlocked and messages still came through. 

  • Former Member
    0 Former Member over 5 years ago

    I've just bought a Fenix 5 Plus  i'm on iOS 13.1 and i'm not able to pair the watch!

    I've resetted the fenix

    Rebooted both the phone and the fenix several times

    resetted all network connection on the iphone

    hard resetted the iphone

    toggle Bluetooth on/off and system notification in the Bluetooth settings under fenix 5

    do you have any suggestions?

    thanks

  • Former Member
    0 Former Member over 5 years ago

    Hoe moet ik Garmin connect terug op Nederlands krijgen

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    100% this. This is not acceptable. 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I’m having the same problem. My steps shot up to more than 650k yesterday, it isn’t logging steps today and it isn’t logging my heart rate. I’ve updated to iOS 13.1 too