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Incorrect distance syncing to Apple health since last Connect update

Since I updated to the latest Garmin Connect ISO App yesterday, version 4.21, the distance data going to Apple Health is completely incorrect, in fact incorrect data for the last month back to 25th June was pushed to Apple Health, with 50-60km distance being synced for each day as per the screenshot below.

Steps data is correct, just the distance is incorrect, not sure what data this is, looks like the weekly total or something.

Anyone else seeing this error?

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0 6851914 over 5 years ago

I've also had this issue since June, I contacted Garmin via Twitter and they pointed me in the direction of this page: https://support.garmin.com/en-GB/?faq=tFx3a1SfID6E3c5R2qpvW8

On closer inspection it looks like the data in the Garmin Connect Mobile app is all as it should be, so the problem lies with Apple pulling in the data...

Anyone have a contact at Apple?!

0 Labronico over 5 years ago in reply to 6851914

The answer would be quite on the technical side, but trust me, as a developer myself that article doesn't really mean anything since Apple Health is not fetching data via APIs but Garmin is using Apple's APIs to push data in there. Garmin probably remains the only big player on the App Store not able to use Apple Health correctly.

0 Maxinquaye over 5 years ago in reply to 6851914

This is different information than I have from Garmin. I have an open development ticket with them on this issue and they admitted in that that they are aware of the issue and that their developers are working on a fix, but have no ETA for it.

I asked for another update on it yesterday

0 6851914 over 5 years ago in reply to Maxinquaye

That's interesting, and promising. Fingers crossed it's something they can actually get to the bottom of. Keep us posted if/when you get an update.

0 5175500 over 5 years ago

That this has been broken without resolution since July is unsatisfactory

0 8271715 over 5 years ago

Same here. Still no fix? What a bad support.

0 5455412 over 5 years ago in reply to 8271715

I think the new update fixes this. 3 months

0 5455412 over 5 years ago in reply to 8271715

I think the update fixed this, finally

0 Labronico over 5 years ago in reply to 5455412

Yeah, it seems so.

0 nfkb0 over 5 years ago in reply to 5455412

great ! it's such a mess !

Now we can turn back on the "distance" sync in Apple helath from GC right ?