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Steps and sleep data sync with delay

Former Member over 8 years ago

I have Fenix 3 HR and Connect Mobile on iOS - both updated to latest software versions. Although my watch and my phone are showing the right time (automatically set), my sleep and step data are always showing up as if I am living in a different time zone.
This is not true for other activities like running. They show the correct time & date.
I think the issue is raising from the last trip I made to Singapore (CET+7 hrs). While syncing the sleep and step data something happened last time after the plane trip but unable to fix.
Any ideas or anyone else having a similar issue?

Thanks.
Berkay

0 pshare over 8 years ago

Check the time zone in your device setting in web Connect. While you're at it, also check your user settings from the head & shoulders icon / settings/ display settings screen.

0 Former Member over 8 years ago

Check the time zone in your device setting in web Connect. While you're at it, also check your user settings from the head & shoulders icon / settings/ display settings screen.

Hi Phil, thanks for the suggestion. I have already checked all settings and all show correct time. That's why also normal activities show correct time. I have also tried deleting the connect app and reinstalling, etc.
no solution yet.

0 DerDembo over 8 years ago

Same for me - and loads of other people if you search around on this forum. I suggest you file as many bugs as you can with Garmin to get their attention. Hopefully they will fix it at some point.