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No emails

Former Member
Former Member
Not receiving emails on vivoactive HR ??
  • Is your phone displaying the email alerts?
  • Former Member
    0 Former Member over 8 years ago
    Is your phone displaying the email alerts?


    " yes iPhone is receiving emails correctly, not being sent to Vivoactive HR "
  • Former Member
    0 Former Member over 8 years ago
    Since iOS 9.3.5 Connect-Mobile needs to be running in the background to get notifications on the VAHR. And to get mail notifications, these need to be configured for iPhone Notification Center.
  • Former Member
    0 Former Member over 8 years ago
    Since iOS 9.3.5 Connect-Mobile needs to be running in the background to get notifications on the VAHR. And to get mail notifications, these need to be configured for iPhone Notification Center.


    Could you possibly clarify. How do you know the App is running in the background? Miine worked for about 4hrs and now no SMS no phone or anything but I am getting weird Instagram ones from over a week ago and one that isn't even mine.....
  • Former Member
    0 Former Member over 8 years ago
    How do you know the App is running in the background?


    If you double tap the iPhone's home button, iOS's task manager shows you all running apps. If you move an app to the upper display edge here, it gets closed.

    As it seems Connect needs to be running and have access to the iPhone's GPS too for notifications to the VAHR to work ... at least since iOS 9.3.5

    Furthermore the iOS notification settings play a role ... what is set to show up in Notification Center is allowed to be sent to the VAHR too. And make sure, that the VAHR's non-activity notification profile has the desired notifications activated.
  • Former Member
    0 Former Member over 8 years ago
    Connect IS running

    Since iOS 9.3.5 Connect-Mobile needs to be running in the background to get notifications on the VAHR. And to get mail notifications, these need to be configured for iPhone Notification Center.


    " yes connect is running, getting all other notifications ie SMS, Twitter, News, Facebook etc.. Followed all the steps, GPS - always- etc. still no emails (gmail)."
  • Former Member
    0 Former Member over 8 years ago
    "... still no emails (gmail)."


    Mmh ... Gmail ... I vaguely remember, that I read somewhere about issues with Gmail, but can't remember, what it exactly was. I have a different mail provider, so I don't know, if that's the reason, why it works for me.

    Do mail notifications to iOS Notification Center work?
  • Former Member
    0 Former Member over 8 years ago
    SOLVED! Thank you all

    Mmh ... Gmail ... I vaguely remember, that I read somewhere about issues with Gmail, but can't remember, what it exactly was. I have a different mail provider, so I don't know, if that's the reason, why it works for me.

    Do mail notifications to iOS Notification Center work?


    " all working well now, a soon as I turned on notifications. Thank you!! :) "