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Unfortunately Connect has stopped working

Former Member
Former Member over 9 years ago
I have the Garmin Connect mobile app on my Samsung phone.

I can view all my activites on my dashboard - but once I click on the activity to see more details I get "Unfortunately Connect has stopped working".

I have a new phone and it is still the case (it was also occuring on my old phone)

Any ideas?
  • 0 over 9 years ago
    connect has stopped working

    I have the same issue. It worked fine until yesterday. Samsung phone as well. for me the crashing only occurs when clicking on the "steps" on the dashboard. Screen pops up briefly, then I get the "Unfortunately, Connect has stopped working".

    Garmin, please respond.
  • Former Member
    0 Former Member over 9 years ago
    Same thing started happening to me too since Friday - crashing when clicking on the steps. At the same time sleep recording stopped working.
    Not sure if it's GCM problem or GC problem.
  • 0 over 9 years ago
    Unfortunately stopped message

    Same issue, started yesterday also when I go into steps, besides that the app works fine? Was there an update yesterday, my device is an vivoactive
  • 0 over 9 years ago
    App crashing

    I have the same issue. It worked fine until yesterday. Samsung phone as well. for me the crashing only occurs when clicking on the "steps" on the dashboard. Screen pops up briefly, then I get the "Unfortunately, Connect has stopped working".

    Garmin, please respond.


    Same here! I'm a relatively new user and anytime I try to access the "steps" activity GCM crashes (app version 2.14 on Android 4.4.2 (sdk ver: 19)).
    So, it seems the app is buggy because on the web site everything is working fine.

    Garmin : do you need more information to investigate the problem?

    Regards,
    -- Marco
  • Former Member
    0 Former Member over 9 years ago
    Version 2.14.1 fixes this crash. Google is pushing the update to everyone's Android device.
  • 0 over 9 years ago
    thanks

    Version 2.14.1 fixes this crash. Google is pushing the update to everyone's Android device.


    I can confirm: newest version does fix the issue!
    Thanks Garmin :)

    -- Marco
  • 0 over 5 years ago in reply to mmangus

    Thread is 4 years old. Closing at this time. Please create a new thread if necessary.