Error - a problem occured while attempting to sign into Garmin Connect

3-in-a-row!

Amazingly the three-logins-in-a-row hack did work.
I'm regretting choosing a nice secure password - it is a pain to type once, let alone three times. So, Garmin, sort this out quickly please!!!

(Android 4.3, Nexus tablet, connecting over wifi; it has been working fine up to and including Monday; stopped working today.)

the three-logins-in-a-row hack

What does this mean?

See post # 39 in this thread

Garmin has offered a workaround to sign in issues on Android.

Try to sign in 3 consecutive times and you may be able to successfully sign in. If this doesn't work, they have advised that they are working on a fix for the issue and to use the full Garmin Connect on a computer until the issue is fixed.

Hi

It's the date&time issue. Just set manually all the date and time setting in your phone (Android). The login works for me...

- disable: Automatic date and time
- set date as: dd/mm/yyyy
- set time as: hh:mm
- disable: Automatic time zone --> select manually
- deselect: Use 24-hour format (don't use)
- make sure that the date is in format: dd/mm/yyyy

After your first login you can change all settings back to automatic. I believe this is US format?

- disable: Automatic date and time

Thanks.
But it was disabled before the error message has appeared.

Solved with update to Version 3.3.1

Solved with update to Version 3.3.1 (today)

Strange:
According to the above-mentioned entries, the error has been appearing again and again since 2014.
...I wonder if the updates are propperly tested by Garmin before releasing them.
:(

Garmin connect mobile login problem

Tried to alter the time and data setting as you said, but it does not work for my LG Leon (Android). Very frustrating problem...

Hi

It's the date&time issue. Just set manually all the date and time setting in your phone (Android). The login works for me...

- disable: Automatic date and time
- set date as: dd/mm/yyyy
- set time as: hh:mm
- disable: Automatic time zone --> select manually
- deselect: Use 24-hour format (don't use)
- make sure that the date is in format: dd/mm/yyyy

After your first login you can change all settings back to automatic. I believe this is US format?

It's definitely a time issue. I personally have found that manual settings usually cause more problems than they solve as even being off by 1 minute can cause sync issues.

Personally, I would stick with manual but try to set your computer to the same internet time server as your phone.

I had the same problem on a LG G5 running Android 6.0.1. It was related to the Automatic Date/Time Zone issue. Living 6 miles away from the Texas border which changes from MDT to CDT, I turn the Automatic Date options off to avoid confusion. Interesting this post has been around for 2 years and it's still an issue Garmin has not address.

** POTENTIAL FIX **

I had this exact issue.

I fixed it by changing the time on my android phone in settings to 'Get time from network' and the timezone to 'get timezone from network'. Give the settings 2 minutes to 'sink in'!!


Immediate fix.

Good luck.