Body Battery total displays but not changes

7662156 24 days ago

I recently switched from a Garmin Instinct 2 Solar to an Instinct 3 Solar. After switching, the Body Battery display in Connect shows a correct total, but never shows the change or charged/drained values either in numeric form or on the graph. Please see enclosed photos. All other metrics seem to work perfectly and there are no errors or issues with syncing.

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Garmin - SP 15 days ago +1 suggested

7662156 said:
I recently switched from a Garmin Instinct 2

If you haven't already done so, please try uninstalling and reinstalling the Connect app. If you are still having issues with the charged and…

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0 trux 24 days ago

Did you set Instinct 3 as the Primary Wearable Device?

0 7662156 24 days ago in reply to trux

Yes, it's my only device as I removed the 2 Solar as soon as I got the 3.

Yesterday I removed the watch from the app (meaning there were no watches associated at all at that point) then logged out of all Garmin apps, did a soft reset of the watch and waited 6 hours before re-joining it to the app. The results were exactly the same.. all metrics work except Body Battery which shows the total on the widget but not increase/decrease.

0 Garmin - SP 15 days ago

7662156 said:
I recently switched from a Garmin Instinct 2

If you haven't already done so, please try uninstalling and reinstalling the Connect app. If you are still having issues with the charged and drained numbers showing on the card, please reach out to our support team here.