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Can't set-up Garmin pay

Legoland
10 months ago

Hi Everyone

I have a problem probably with the GCM and Garmin Pay service. If i'd try to add Credit card everytime i get message "setup failed to prepare fenix 6 pro for garmin pay, please try again " 

I get similar message on f7pro watch and f6pro

Moreover, the whole process stops at the beginning and does not even reach the moment of entering the card data.

What i did to fix this problem

1. restored the watch's factory settings

2. Downgraded fw to 26.00 on F6Pro

3. Reistalled  the Garmin Connect app on my phone.

4. Installed an older version of garmin connect

5. set up a GP service on another phone

6. Removed the watch from the garmin connect app _ garmin express + garmin accounts on the website - and added again - ineffective

7. Tried to set up GP both wifi and cellular data

8.  Added the watch to a test-created garmin account - the error does not appear

8. Adding the watch to another person's garmin account - the error does not display.

I've no idea what should i do to fix this problem?

Any suggestions? 

Thx in advanced

Tom

  • 0 5 months ago

    The same with my FR255. Did you solve it? I even contacted garmin support, for now they reply didn't help.

  • 0 5 months ago

    It is a mess. I had 4 cards working. They all disappeared from the watch. Depending on where I went in Garmin connect - More - Garmin Pay or - Device - Garmin Pay, the cards are still there or not...

    It was impossible to add the cards back to the watch. Garmin told me it is a problem with my bank, but of course they were wrong, 4 banks in 2 countries cannot be all the problem at the same time...

    At the end what worked for me was to remove them from Garmin Pay completely and add them again.

    All this happened AGAIN since... I asked Garmin if they remove the cards during firmware update but they told me that they do not remove them on purpose, so it is a bug and asked me to report it next time it happens...

  • 0 5 months ago in reply to 3980179

    Unfortunately, I haven't found a solution to my problem. I reported it to Garmin's local tech support but they weren't able to help me. As you can see on the official forum, no one from Garmin has even tried to solve the problem. Half a year has passed and nothing indicates that this will change, so I think the next equipment will not be from Garmin.

  • 0 30 days ago

    I've had a similar problem after getting a new Garmin watch. I tried quite a lot of the suggestions online but I kept getting the same message stating setup failed to prepare... 

    In the end, what worked for me was to go to the device and select Garmin pay. I then selected change passcode and then forgot passcode. It came up with a message saying all cards etc with be removed and I said ok. Afterwards, I could add a card without fail.

    Hope that helps

  • 0 30 days ago in reply to Paul_Graham85

    Unfortunately, not for me. I've tried to reset passcode many times and it did not work for me. I think it is 9 months since garmin pay stop working. Local support  does not even replay to my recent emails about this case. Few months ago i was rather keen to buy F8 but now I know if there's a problem i couldn't count for garmin support.Sadly it's time to ditch garmin ecosystem Shrug