Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

how can I get the app to properly add my calories

6650307
over 1 year ago

my connect app is not properly counting my active calories 

Top Replies

All Replies

  • 0 over 1 year ago in reply to 6650307

    Abbiamo stesso problema hai risolto?

  • 0 over 1 year ago in reply to 1071998
    1071998 said:
    We have the same problem, have you solved it?

    It is just a problem of understanding the terms. Read their explanation at 

    Calorie Terminology | Garmin Customer Support

  • 0 over 1 year ago in reply to trux

    in my case no. he calculates calories with edge 1040 example 1500. they are transferred to connect. but then when to synchronize venu2plus. connect replaces with venu calories. which are obviously much lower

  • 0 over 1 year ago in reply to 1071998

    That's a different case. When you use two devices with the Unified Training Status, then the calories come from the Primary Wearable Device. If you want to have the calories from Edge you would have to disable the heart rate sensor on the watch, or remove it from the wrist. That's a known issue, and Garmin does not seem to be thinking it is necessary to change, but I recommend contacting them, and asking them anyway.

  • 0 over 1 year ago in reply to trux

    Before with the 10 30 it didn't do it, it's doing it with the 10-40. And consider that when I use the cycle computer I leave the watch at home. then when I come back and reconnect it logically it takes the calories of the watch which are practically zero it's as if I hadn't done any activity for the health of the Connect

  • 0 over 1 year ago in reply to 1071998
    1071998 said:
    Before with the 10 30 it didn't do it, it's doing it with the 10-40

    Yes, it happens with newer devices only. It is how Garmin claims it is supposed to work now. You need to stop wearing the watch if you want the Calories from Edge 1040. Or contact Garmin at https://support.garmin.com or suggest a change at Share Ideas | Garmin. Here on the user forum, we cannot help you.

  • 0 over 1 year ago in reply to trux

    already contacted and the operator who answered me didn't even know about this problem

  • 0 over 1 year ago in reply to 1071998

    Just to be clear, that is not what is happening.

    I usually record my bike rides with the Edge 840. My watch is at home. When I'm back I synch the Edge activity (sometimes before I take the watch on again, sometimes after). Afterwards I have the correct amount of active calories in the database.

  • 0 over 1 year ago in reply to schmjoe

    Well, as I wrote, contact Garmin directly. There is apparently some problem with newer Edges, but you need to speak to the Support, since I am afraid they will only move and start investigating if there are numerous Support tickets on the same topic. 

  • 0 over 1 year ago in reply to trux

    Sorry, this is a misunderstanding. I'm having no problems whatsoever. I was answering to 1071998 how I do it and what works for me. He claimed that if you leave your watch at home you would get zero calories. At least for me this isn't the case.