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VirginPulse app, sleeping hours.

VirginPulse app is not showing on my Connected Apps screen since Wednesday 17 April. I am not getting my sleeping hours transferred to the VP app.

Top Replies

1506555 over 1 year ago in reply to 9594957 +6 suggested

I spoke to Virgin Pulse this am and they're "making improvements" which is affecting steps and sleep being synced from other devices. I'm surprised that there is nothing on their site stating this. Once…
8761407 over 1 year ago +2

So it has been almost a week now since people have been reporting this issue and VP is still not updating my stats! This is ridiculous!
5291566 over 1 year ago +1

Same problem. Sleep hrs are not syncing and workout hrs are syncing next day..

All Replies

0 seilogramp over 1 year ago in reply to 4324736

4324736 said:
my Connected Apps screen in Garmin connect has disappeared on the web

Should still be there on Garmin Connect Web - https://connect.garmin.com/modern/settings/accountInformation

And on the app - More > Settings > Connected Apps

I'm on Garmin Connect Android version 4.77.1.

0 4324736 over 1 year ago in reply to 7067710

That's the exact same for me. I can't delete the connection either. I tried unistalling and reinstall as well and it didn't work.

0 4324736 over 1 year ago in reply to 7934262

I got a hold of Virgin pulse yesterday. They asked me to try to disconnect and reconnect the connection to Garmin from Virgin pulse but I couldn't disconnect it. They gave me some other things to try including using the Garmin connect app to verify connection but that option in Garmin is missing for a Virgin pulse connection. I guess I'm glad to know I'm not the only one

0 7934262 over 1 year ago in reply to 7067710

I had same "non working disconnect" problem yesterday, but it start working today. Either way even with "connection restart" now working steps are still not synchronizing.

0 4324736 over 1 year ago in reply to seilogramp

Yeah on the web, it's missing any connection info for me. And on the android app, I can only select Microsoft 365, my fitness pal and strava as available apps

0 8406420 over 1 year ago in reply to seilogramp

Yes I have the same build but cannot see VirginPulse on the connected apps.

0 seilogramp over 1 year ago in reply to 4324736

Joined threads.

0 seilogramp over 1 year ago in reply to 7934262

You can try contacting Virgin Pulse via email, chat, or phone - How to contact Virgin Pulse Member Services Support? – Virgin Pulse (zendesk.com)

I dont have a Virgin Pulse account, but I submitted a case anyway.

0 amandalynn23 over 1 year ago in reply to 9594957

Same issue, same date!

0 BrandonHa over 1 year ago

Same problem. Some steps showed up in VP early on Tuesday the 16th, then all data stopped syncing. At first, I couldn't disconnect Garmin in VP. Yesterday, I was finally able to but now I can't reconnect. I get an error in the VP app and no response at all on the website.

I have multiple tickets with VP now but no news.