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Calories not added to Garmin Connect

rwlinda
over 2 years ago

I recently switched from an edge 530 to 540 and also from a forerunner 745 to an 265. Before the calorie count would match the recorded activities. When I added up the activity calories  it'd match the active calories in the calorie section.

Now, with the new devices it looks like the calorie count from the forerunner is being used, instead of using the recorded calories on my edge (based on a power meter, so it's way more accurate.

As you can see here them 100km ride recorded a calorie burn of 2494 of which 2245 were active ones. In the calories secrion it says I have 1891 active calories.

How do I get Garmin Connect to use the calories burned from the actual activity?

  • 0 over 1 year ago in reply to Clod

    So, I tried the following today:

    1. Start a "dummy" walking activity in the watch.

    2. Hop on the bike and start the main riding activity in the 540. Start your ride.

    3. After 1-2min stop the dummy walking activity and discard it.

    4. Complete the riding activity, save and upload to Garmin connect.

    I noticed three problems:

    1. The riding activity is not even shown/synched in the History section of the watch!

    2. The active calories reported in the watch are not the same as the calories reported in the 540, although admittedly there is not much difference. The core issue though remains, the watch does not synch the  active calories recorded by the 540.

    3. Even worse, it just happened today that my VO2max was increased. This is shown in Connect, but the watch still has the previous value.

    It's self explainable, but the riding activity is correctly uploaded in Connect.

    I will try two different options in the process above:

    a) Don't discard the dummy activity but rather save it

    b) start and discard the dummy activity and THEN start the main riding activity

  • 0 over 1 year ago in reply to Jimakos

    The workarounds are silly. Garmin just needs to fix this. I hope everyone has put as much effort into reporting the bug as they have searching for a workaround. 

  • 0 over 1 year ago in reply to RedBeard

    Can you please point to the page where I can report the bug?

  • 0 over 1 year ago in reply to Jimakos

    Just contact Garmin Support and describe the issue. They've already acknowledged the issue on these forums. We need to bring it up as much as possible to get it fixed. I guess it's low priority because a relatively low percentage of users actually pay attention to calorie data.