Help with data not updating after sync

Does the watch sync all right over the USB cable to Garmin Express, or do you have the same problems with it too?

What does the Device Sync Audit (at the bottom of the app's Settings menu) tell, when the sync ends without transferring the data? Browse through the audits, and compare the last one, with older audits, when it still worked all right. Look for differences - that may give you some clues about the culprit.

I've used Garmin Express for the first time yesterday to test (I don't regularly use windows). It worked at first, after first adding the watch, but after a while also stopped. I did not do extensive testing because I don't have a Windows machine, but yeah, same problem.

I've also tested (in Android app) syncing activities (I'm recovering from an injury, so did not created any before). Those work fine. Actually, everything works and syncs fine: activities, arranging widgets, configurations. Only wellness data isn't updated: heart rate (non activity related), steps, calories, stress, sleep.

The sync audit log shows no evident errors. As far as I can tell, there is no differences between the last correct and the first incomplete sync. But, I don't understand the data in the log, so maybe there is something there.

Meanwhile, as I was testing Express, I discovered an awkward workaround. It goes like this: when a sync does not update data, it somehow marks the data as synced, so re-pairing the watch won't bring it back. But, if I don't do a (potentially buggy) sync, the data is still ready to be synced and will be after a re-pairing. So, my workaround is: unpair the watch after a sync, and re-pair it for the next sync. Stupid? Yes. But, seems to work.

I can't believe I'm the only one to see something life this. Defective unit?

Gustavo said:

I can't believe I'm the only one to see something life this. Defective unit?

I do not think the unit is defective, but to me it looks like it is somehow associated with more than a single GC account, and permanently falls back to syncing the monitoring data to the wrong account. The symptoms you describe are typical for that case. However, removing the device from all Garmin apps, logging out from all of them, then signing back in, and adding the device back, normally helps in such case. So the question is why it helps just for a short period, in your case. One possibility is that you have a secondary device, such as a tablet, or another phone that still uses the wrong account, and causes this conflict. Another possibility could be that you did not reset all Garmin apps in the mentioned way.

Since many years, I am seeing the problems with duplicate accounts here on the forums almost daily, but I remember only one case where the user tried all the steps, and reported similarly like you that it did not help and was falling back after a short period of time. Hard to tell, whether he did not do all the recommended steps correctly, or whether there is another issue contributing to the problems.

On the other hand, the majority of users just come to the forum to report a problem, and never ever dares to report back, whether the recommended steps helped or not, so I cannot be sure it really helped.

Did you already try searching your GC user name, and all email adresses (and their aliases) through the Connection Search (https://connect.garmin.com/modern/connections/search) form? If you manage to find a second hidden account of yours, deleting it could hopefully help fixing the issue.

trux said:

One possibility is that you have a secondary device, such as a tablet, or another phone that still uses the wrong account, and causes this conflict. Another possibility could be that you did not reset all Garmin apps in the mentioned way.

trux said:

Did you already try searching your GC user name, and all email adresses (and their aliases) through the Connection Search (https://connect.garmin.com/modern/connections/search) form? If you manage to find a second hidden account of yours, deleting it could hopefully help fixing the issue.

I've tried all emails, found nothing. I'm pretty sure I've only one account. *However*, I've bought this watch used, and that may be the source of my problems. I've asked the previous owner to remove the watch from his connect account (he hasn't, now he has). Apparently this did not solve the problem. I'll ask next if he has used another account or Express or whatever and try and remove the watch in them all. I cannot ask for him to remove his account, though.

I've also linked my account to Strava and Health Sync. I will try to unlink to see if it helps.

I'll also reach Garmin to see if they can help or at least discover if there is another account messing things up. I'm not sure if I'll get past the "do the obvious" instructions, but I've got to try.

trux Thank you for you time. I've browsed the forums, you're a hero! I will post my discoveries to help a little. Thanks!

Gustavo said:

I've bought this watch used, and that may be the source of my problems.

I believe that should not be a problem, as long as it is not someone who has the chance to come within the Bluetooth range of your watch. Because it is only when the other account or phone, tablet, or computer connects to your watch, that the association gets broken. As long as he cannot connect, there is no problem.

If you can make some screenshots of the Sync Audits (one which is all right, and one after the failure), I could try to look at it, if I could spot something suspicious. There is some sensitive personal info (email, device ids,...) in it though, so you better hover over my avatar, request a friendship, and once I approve it, you can send it by a Personal Message.

Gustavo said:

I've also linked my account to Strava and Health Sync. I will try to unlink to see if it helps

That should not be an issue either, but of course, it may be worth of trying anyway

... if you really do not use any secondary device for connecting to your watch, such as another phone, or a tablet, don't you by hazard, use a multi-profile environment on your phone, such as for example Android for Work, having so multiple instances of the Garmin Connect app?

Gustavo said:

One more case for you FAQ?

Yes, thanks, good idea