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Sleep movement data missing in version 4.63

essexboyracer
over 2 years ago

All sleep movement data is missing in version 4.63, the sleep phases are there 

Anyone else experiencing the same?

  • 0 over 2 years ago in reply to 7599215

    I have the same problem. The sleep score and sleep widget is gone from my day in the Connect but it is recorded in the watch. It started on February 12.

  • 0 over 2 years ago in reply to 6656071

    I have the same problem since the update!! 

  • 0 over 2 years ago in reply to 6656071

    Same here. The sleep data no longer shows on my app. It now shows on my Vivomode Style watch but won’t sync. This was one of the most important features for me. When’s the next update to fix it?AngryAngryAngry

  • 0 over 2 years ago in reply to 6656071

    Same here. Sleep no longer shows on my app. It now shows on my Vivomode Style but doesn’t sync. Frustrating because this is an important feature for me Angry Please help

  • 0 over 2 years ago in reply to 6656071

    Same issue here! Also Vivomove Style. Hope this will be fixed soon!

  • 0 over 2 years ago in reply to 6656071

    Sleep movement graph has stopped working with latest app update. The sleep movement display appears to be broken. 

  • 0 over 2 years ago in reply to MartynRD

    Thank you and Vovien for the report, good to see Garmin reacting so quickly.

    I had filed a support ticket yesterday morning and got an email reply in the evening (surprising, on a Saturday).

    It said that Garmin were aware and they were working on a resolution. Since I had my name added to the ticket, I was told I will be directly notified by email once the issue is fixed.

    I suppose the software developers found a quick fix and started deployment over the weekend.

    Yesterday and today I tried Garmin Express a few times but it still tells me I am up to date with 5.10.

  • 0 over 2 years ago in reply to 7599215

    Same here! I was so happy when my watch finally was able to show me a sleep score based on my sleep data, but that worked only the first night after the update. Second night my watch still registered and showed me my sleep data, but it dir not show on the app anymore and another night later my watch even stopped measuring any sleep data at all. I am very unhappy, especially because I only choose a garmin watch because of the sleep tracking function at all! 

  • 0 over 2 years ago in reply to 6656071

    Same here. Got a Vivomove Style two days ago. First night synced (took some time, maybe at noon). Then I got the 5.10 update. Today it’s already impossible to sync, no matter what I tried. What is completely unacceptable is that it seems sooooo many people has been having the same problem FOR MONTHS

  • 0 over 2 years ago in reply to 6656071

    Same here. Got a Vivomove Style two days ago. First night synced (took some time, maybe at noon). Then I got the 5.10 update. Today it’s already impossible to sync, no matter what I tried. What is completely unacceptable is that it seems sooooo many people has been having the same problem FOR MONTHS