My garmin won't connect to My new mobile tried all troubleshooting no joy help please

My old mobile was smashed unable to ever turn it on again lost all contacts apps etc

Ok. Then that is not the issue here.

Have you removed the watch from bluetooth devices in this new phone? You should only use the app Garmin Connect to add the watch. Make sure you allowed all permissions to the Connect app.

Thank you Andy for all above tried all and still no luck .

What is the model of the new phone? This post should cover everything, including contacting Garmin Support if not successful:

Android pairing issue - Garmin Connect Mobile Android - Mobile Apps & Web - Garmin Forums

Samgsung A13

My fit bit connected strangely but not garmin.

If you've literally followed all of the steps in this post, and the 2 videos, and still cannot connect your Venu SQ, contact Garmin Support via phone or chat.

Yes I have very frustrating can't figure it out I did contact support gave me options too.but I'll get back to them thank you for all your suggestions Tina

Thank you so much for all the advice here today.garmin support got me sorted in end I had to go into settings on watch and turn on phone on settings on watch and then pair .it took a while but finally sorted.

Glad you got it sorted out.

2596000 said:

go into settings on watch and turn on phone on settings on watch and then pair

Just to clarify, was it different from this?

seilogramp said:

On your Garmin device place into "pairing mode." Differs per device, but on newer devices it's Menu >> Connectivity >> Phone >> Pair Phone to manually enter pairing mode.