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Boddy battery not working

My vivo active4 body battery stopped working properly 4 days ago. It's fully drained and won't go up past 5 even though I have been getting lots of sleep and had plenty restful moments over these days. It just keeps saying mty stress is super high and not moving past 5. T says this even at rest. I've turned it on and off and also updated but nothing is working. Can you help? Thanks!