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No call notifications after Garmin Connect App update

Hi there,

after the last Garmin Connect app update (v 4.54.1) call notifications to Venu2 (SW 8.11) are not working anymore.

No changes were made to the setting (in the app as well on the watch).

All relevant setting are the same as before the app update (verified twice in the Garmin Connect app and on the watch too):

Smart Notifications - General Use - Allow notifications - All
Smart Notifications - During an Activity - Allow notifications - All

All other functionality like applications notifications, phone disconnect alerts etc. are working.

Soft reset (by holding upper button till the watch shuts down) didn't fix the issue.
Factory reset (System - Reset - Reset Default Settings) didn't fix the issue.

I was able to fix the issue by restoring previous Garmin Connect app (v 4.53) - so the source of the problem is the last GC app update for sure.

How could Garmin broke the basic functionality of the smart watch by the app update?

I'm really disappointed. This is not why the customers pay the price of premium brand........

edit 2022/05/14:

Firmware of my Venu2 has been updated yesterday to 9.17.
Call notifications are still working (with Garmin Connect app v 4.53).

edit 2022/05/29:

Garmin Connect v 4.55 didn't fix the issue - call notifications are no longer working right after update 4.53->4.55
I had to roll back to v 4.53 to get it fixed.

edit 2022/05/31

Based on responses (different models affected) the subject has been changed - removed "on Venu2".

edit 2022/06/01

Call notifications are finally working - Garmin Connect v 4.55.1.

Top Replies

Data over 1 year ago in reply to m4dx +1

There was a time (before, I guess, 2019) when Garmin watches had continuous vibration till answer/reject. I assumed it was my Fenix 6 that didn't support it anymore. So I checked older Fenix 2 and 3 just…
m4dx over 1 year ago in reply to Data +1

Data said:
But it's a step back for sure.

That's right.... A lot of complaints all over the forum, some of them 1 2 3 4 5 6 ...

All Replies

0 4092756 over 1 year ago

same here, this makes me mad... 20 usd mi band works better

0 knitandcycle over 1 year ago

I'm surprised there are only 3 of us having this issue. You would think everyone would be blowing up these feeds. I've tried multiple times this week to reconnect to my phone and it isn't happening. Where do you find the place to go back in updates?

0 4092756 over 1 year ago in reply to knitandcycle

Older version off app didn't solve my problem. New firmware version 9.17 too. :(

0 4092756 over 1 year ago in reply to 4092756

Somewhere I saw you must downgrade firmware to version before 8.

0 m4dx over 1 year ago in reply to knitandcycle

knitandcycle said:
Where do you find the place to go back in updates?

I'm rooted, restored complete backup (apk + all app data) from the backup taken with Swift Backup utility.

Older versions of the GC app are available at APKMirror for example Garmin Connect APKs

Give it a try.... I wish you luck.

0 m4dx over 1 year ago in reply to 4092756

4092756 said:
Older version off app didn't solve my problem. New firmware version 9.17 too. :(

In the meantime my watch was updated to 9.17 too - call notifications are still working (with Garmin Connect app v 4.53 on my phone).

BTW... why on earth is not possible to disable automatic firmware updates??

0 trux over 1 year ago in reply to m4dx

m4dx said:
BTW... why on earth is not possible to disable automatic firmware updates??

I do not know your model, but on most watches I tried, it is possible in Menu » System » Software Update » Auto Update » Off

0 m4dx over 1 year ago in reply to trux

trux said:
I do not know your model

It's Venu2 (noted in the title as well as initial post).

trux said:
Menu » System » Software Update

When I select "Software Update", it initializes search for available updates - there's no option to disable auto update you mention. Thanks anyway.

Venu®‎ 2 Series Owner's Manual - Garmin International, page 44

Software Update: Allows you to check for software updates.

0 m4dx over 1 year ago

Garmin Connect app update v 4.55 didn't fix the issue - no call notifications on the Venu2 (SW 9.17). All other notifications incl. BT disconnect alerts work.

I had to downgrade Garmin Connect back to v 4.53 to get call notifications working again.

0 Data over 1 year ago

Same here, no call notifications at all anymore on my Fenix 6 Pro and Fenix 5 Plus. Before 4.55 it was inconvenient to have only one or two vibrates to alert on an incoming call, but now no alert at all, only a "missed call" notification afterwards.

That's my temporary fix - the body of a cheap smartband tied on the strap. It does call alerting very well.