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Pixel 4 XL failing to complete connect to Garmin Solar

I had no problem connecting my Pixel 4 XL to my Garmin Solar Instinct when I originally set it up and it worked fine with all notofications coming through until I sent my phone back to Google to have the battery issue with the Google Pixel 4 XL fixed at their expense since it was a known problem covered by warrenty.  The phone went off to Poland (their choice not mune) to be repaired and i received it back fixed a week later.

I restored my backup and then updated my various apps and permissions. 

The only app I cannot back is the Garmin Connect.

I have followed all the suggestions on the Garmin Troubleshooting section, reinstalling, rebooting, ensuring Bluetooth is on and workig.

The phone sees the Garmin Solar Instinct which generates the 6 figure number which I type into the app and then the app screen changes to say Connecting your Instinct Solar at the top of the screen and at the bottom a progression bar completes about 1cm of progress then stops and the message below says Completing setup of your Instinct Solar device.  But then does not do anything else until it gives up and says Faiked to pair  and gives and option to Retry which results in another failure, etc etc

Garmin Support please advise how I am supposed to complete this or is this an issure with the PIXEL 4 XL.

This model of th Pixel XL is still current so should still be supported.

Any suggestions would be appreciayed. Thanks

  • Sorry to be clear it showed up in the BT screen on the phone which it had not previously but I paired it via the Garmin Connect app not the screen.

    I have now allowed all the App Permissions as well.

    On the watch it shows Phone as 'Waiting' with a diagonal line through the screen graphic of the phone.  

  • I think the best would be to call the Support directly. They will lead you through the process, and can eventually diagnose the problems better when interacting with you.

  • I will but thank you for your support - I have reset the watch and reinstalled the app but its still doing the same thing so I will have to go to them direct.  Cheers and have a great day.