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Error upon set up

3591980 over 4 years ago

Hei! I just got my venu watch today and upon set up, the safety features and live tracking just shows error when I try to open them.. So I haven't fully set up my watch. How to manage this?

0 Garmin-Isabella over 4 years ago

Hello! What error message do you see when you click on these options? Are you looking at these features in the Garmin Connect App or watch? The incident detection and live tracking must be first set up with the Garmin Connect app.

0 3591980 over 4 years ago in reply to Garmin-Isabella

An error has occurred it says.. Im still trying to set up from the garmin connect app. And I can't complete the set up because I can't even open the safety features and live tracking because of the error message. What should I do? Thanks!

0 Garmin-Isabella over 4 years ago in reply to 3591980

What phone are you using? Let's try to uninstall the app and reinstall it and see if you experience the same issue.

0 3591980 over 4 years ago in reply to Garmin-Isabella

Hi! I'm using huawei p30 pro. I've read there might be some issues with huawei phones. I'll try your suggestion. I'll give an update if there's any changes. Thank you!

0 Garmin-Isabella over 4 years ago in reply to 3591980

Okay perfect! Please let me know!

0 3591980 over 4 years ago in reply to Garmin-Isabella

Hi again! It doesn't work. We tried setting up the watch with an iPhone and it worked smoothly. There were no error messages. So it probably has issues with huawei.. thanks for your help!

0 Masomelo over 4 years ago

Hi, I have the exact same problem. Not able to set it up in the app, just returns "an error occurred" immediately. I'm using a Samsung s10e. I tried reinstalling app, re-pairing phone/watch and logging out and in. Nothing seems to work.

0 Garmin-Isabella over 4 years ago in reply to Masomelo

Masomelo said:
Hi, I have the exact same problem. Not able to set it up in the app, just returns "an error occurred" immediately. I'm using a Samsung s10e. I tried reinstalling app, re-pairing phone/watch and logging out and in. Nothing seems to work

Hello! Any chance you are able to screen record this (trying to set up Livetrack and getting the error message) and post it here?

0 Masomelo over 4 years ago in reply to Garmin-Isabella

Hi, I cant record, but I've taken screenshots I'll try to attach here

0 Masomelo over 4 years ago in reply to Masomelo