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Vivosmart 4 not counting steps or heart rate

For the last 2 days in the middle of the afternoon I watch has stopped tracking heart rate and steps. In fact one day I was watching it and I was up to about 15,000 steps around 5:00 p.m. then when I went to go open the app it was showing what I was after my morning walk at 10,000 steps and showed no steps between 11:00 a.m. and 5:00 p.m.. has done this the last two afternoons

0 trux over 4 years ago

The question is whether the data was sucessfully synced to the Garmin Connect account. Go to GC Mobile Menu » Settings » Device Sync Audit and browse through the past audits (see the navigation button at the bottom), search the ones from the suspected time, and check it for errors or warnings.

0 Kevinmerasco over 4 years ago in reply to trux

Nope again today no heart rate from 10:42 and 1:05

0 Fredrik_Coulter over 4 years ago

You would probably get better responses if you posted this to the correct forum for your Vivosmart 4 - https://forums.garmin.com/sports-fitness/healthandwellness/f/vivosmart-4

This is the forum for the app on your android phone

0 trux over 4 years ago in reply to Kevinmerasco

Kevinmerasco said:
Nope again today no heart rate from 10:42 and 1:05

And did you check the sync audit?

0 Kevinmerasco over 4 years ago in reply to trux

Yes but not sure what i'm looking for. From 10:44 until 1:09 there is no sync activity. Not that there would be but nothing

0 Kevinmerasco over 4 years ago in reply to Kevinmerasco

10:40 was my last heart rate and 1:02 was when it started back up. 10:44 it sync everything successful 1:09 sync successful but online showing no heart heart, steps and body battery and stress. Even yesterday not tracking of anything

0 trux over 4 years ago in reply to Kevinmerasco

And did your Vivosmart show the HR during that time, or also not?

0 Kevinmerasco over 4 years ago in reply to trux

yes it always shows heart rate

0 trux over 4 years ago in reply to Kevinmerasco

Could you post a screenshot of the sync audit from 1:09 (just after the period that is missing the data)?

0 Kevinmerasco over 4 years ago

i have they haven't been much help. download garmin express and sync your watch that way. No clue what that would do but whatever